Service Delivery Analyst Service Delivery Centre

The opportunity

As our Service Delivery Analyst youll be part of a team in our Service Delivery Centre (SDC) within the hub that will work with EY project teams across Australia to support large-scale client engagements.

Youll provide vital support across various engagements ensuring contract obligations are met in administration billing governance and reporting. Youll also maintain oversight of schedules deliverables dependencies risks and issues playing a key role in ensuring smooth delivery and strong governance across client engagements.

This is your chance to gain exposure to multiple facets of the business while building a strong foundation in service delivery.

This role involves work that requires Australian Government security clearance; therefore Australian citizenship is mandatory.

This role is based Wadawurrung Ballarat. Roles can potentially be adjusted to work flexibly with reduced hours. Please speak with us about potential options.

Your key responsibilities

• Ensure contract and process compliance:Monitor and manage obligations in administration billing reporting and governance to meet contractual and operational standards.
• Conduct audits and risk analysis:Verify transactions review records and analyse risks to support proactive decision-making and project continuity.
• Support governance and documentation:Prepare and maintain delivery frameworks secretariat services and accurate records for all activities.
• Facilitate stakeholder engagement:Communicate clearly with service providers and internal teams to resolve issues and align on audit findings and delivery activities.
• Drive continuous improvement:Apply analytical skills to identify gaps improve processes and deliver high-quality outcomes across engagements.

What we look for

To be considered for this role you must have:

• Strong analytical and detail-oriented skills with the ability to work with large data sets and solve problems.
• Technical proficiency in Microsoft Office and experience maintaining project/process documentation.
• Clear and professional communication skills for engaging with service providers and stakeholders.

Ideally youll also have the skills and attributes below but dont worry if you dont tick all the boxes. Were interested in your aptitude attitude and willingness to learn.

• Experience in compliance auditing or government-funded programs.
• Ability to identify gaps and drive continuous improvement in processes.
• Collaborative approach with initiative and willingness to learn in a team environment.

What we offer you

At EY well fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore.

• Career development:At EY your career is yours to shape!Well develop you with future-focused skills and equip you with world-class experiences work arrangements:Our flexible work policies empower you to balance your professional and personal life fostering a culture of trust and autonomy.

• A comprehensive benefits package: From a yearly wellness incentiveto access to additional 8 weeks of flex leave per year and family-friendly policies including 26 weeks of gender-neutral paid parental leave we cater to your diverse needs to help you thrive both personally and professionally ( free parking / discounted leisure tailored to Ballarat/ in role training - payment of certitification / great team culture )

Acknowledgement of Country

EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures and to their Elders past present and emerging. Find out more about our vision for reconciliation at equity and inclusiveness (DE&I) are core to who we are how we work and how we live our values. We encourage applications from people of all ages nationalities abilities cultures sexual orientations and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting so if you have questions before or during your application we welcome you to get in touch ator(option 2). Anything you tell us will be kept completely confidential.

Are you ready to shape your future with confidence Apply today.

EY Building a better working world

Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider.