Technical Sales Support

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:
The Manufacturing Operations team at Fiserv delivers high-volume high-quality statement invoice and card production across multiple facilities supporting products and services that enable client payment and identification workflows. The Technical Sales Support position will translate operational data into actionable requirements drive process improvements and support equipment modernization. This role partners with engineering quality and data teams to improve throughput reduce defects and lower operational costs. You will also support the onboarding of large-scale clients during the sales cycle by driving technical discovery sessions with the clients to capture technical requirements for the solutions architecture teams.

What youll do:

• Partner with Quality and Solution Architecture teams to document technical and business requirements for defect resolution and establish repeatable best practices.
• Collaborate with Process and Industrial Engineers to define technical requirements for continuous improvement and equipment strategy rollouts.
• Ensure seamless operational flow from client data feeds through inventory management job tracking production controls and final product delivery.
• Support onboarding activities for large-scale clients ensuring data feeds inventory job tracking and production controls integrate smoothly.
• Provide training materials standard operating procedures and implementation support to Production and Implementation teams.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 6 years of experience with documenting technical requirements for manufacturing process improvements.
• 5 years of experience in business analytics or related field driving client discovery in a manufacturing environment.
• 5 years of experience presenting business capabilities and solutions to help attract new prospects.
• 5 years of experience facilitating cross-functional stakeholder workshops and vendor management during equipment rollouts.
• 5 years of experience in data visualization and BI tools (Power BI Tableau).
• 6 years of equivalent combination of educational background related experience and/or military experience.

Experience that would be great to have:

• Experience leading large-scale manufacturing or print production client onboarding projects.
• Experience using cloud analytics platforms (Azure Data Factory AWS Glue) for manufacturing data pipelines.
• Hands-on experience with MRP workflows and inventory optimization in ERP systems.
• Experience in SQL and relational database work (e.g. SQL Server T-SQL PostgreSQL).
• Experience with Lean Six Sigma methodologies and quality management systems (e.g. ISO 9001).

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires the use of a computer and audio equipment.
• This role requires being flexible during non-standard and/or overnight hours if a project requires.

Travel:
Approximately 30% travel off-site or to other office locations is expected.

Sponsorship:
You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical financial social and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training development and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan
• Medical dental vision life and disability insurance options available day one
• Tuition assistance and reimbursement program
• Paid parental caregiver and military leave
  

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.