Business Processes Consultant SAP CRM

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Business Processes Consultant

What youll do

• Good understanding of end-to-end core business processes of Customer Service/ Service Management
• Facilitate customer discussions and elaborate on the areas of proposed improvements
• Aptitude to define the problem concisely and propose solution
• Delivering billable components that meets a customers needs
• Ability to write detailed functional specifications and technical specification documents relating to functional enhancements interfaces forms and conversion of master data
• Developing application specifications. Making recommendations towards the development of new code or reuse of existing code
• Responsible for defining the scope of a project / opportunities estimating efforts and project timelines
• Participate in RFPs for Service Management
• Solution design Customer advisory Leading workshops and managing project executionrisk. Suggesting customers on the best practices roadmap.
• Independently handle implementation projects and lead team to deliver an outcome following SAP Activate methodology

What you bring

• Degree in Engineering (BE BTech)
• Experience in SAP Customer Relationship Management or Customer service with at-least 1 end to end implementation cycle from CRM to S/4 service management or CS to S/4 Service management
• Analyze business requirements and perform fit-gap analysis to come up with required Configuration and Development items
• Expertise in SAP S/4HANA Service and Customer Management modules
• Extensive knowledge in CRM service or Customer service module
• Deep experience in areas of Interaction center ERMS Service request Service contract Service order Service Quotation Recurring services Service confirmations Billing and pricing
• Deep experience in areas of Lead Opportunity Activities and Knowledge Article.
• Good understanding of front-end technologies like Fiori and Web UI
• Understanding of Order to Cash and Quote to Cash solutions
• Fair understanding of SAP S/4HANA capabilities and solution scope mapping from CRM to S/4 Service
• Understanding of Field Service Management will be added advantage
• Strong client-facing experience and well-developed customer focus
• Solid oral and written communication skills
• Mobility is must candidate must be ready to travel to project locations (short term and long term)
• Around 5 to 10 years of SAP Experience
• Experience on S/4HANA Service and Customer Management
• Experience on SAP CRM Service moduleor customer service
• Experience in business process configurations and testing of process scenarios
• At least five full cycle implementations experience in SAP CRM Service and/or S/4 Service and Customer Management
• Good integration knowledge of related modules and knowledge in Migration tools (MC and DMLT)
• Strong understanding of front-end technologies such as Web UI Fiori and BTP extensions
• Proficiency in ABAP CDS ODATA Webservices Proxy SOAP BAPI Middleware WEB UI BOL GENIL.
• Proficiency in AET Extensibility Workflows BSP Forms Events BADI and Exits
• In-depth knowledge in CRM one order framework
• Ability to write detailed functional specifications and technical specification documents relating to functional enhancements interfaces forms and conversion of master data
• Develop AI/ML-driven accelerators and decision-support tools to enhance S/4HANA service move processes
• Knowledge of SAP- ISU/CCS CRM technical and configuration problem solving skills would be an added advantage

Meet your team

To address requirements in S/4HANA Service Management solution build competency at S/4HANA Hub to deliver S/4HANA Service Management and related solution areas.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 439204 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid