Service Designer

Position Description:

At CGI were reimagining how digital public services are designed and delivered putting people insight and innovation at the heart of every experience. As a Senior Service Designer youll play a key role in shaping user-centred end-to-end services that meet real-world needs and deliver measurable value. Collaborating with multidisciplinary teams across research design and technology youll help transform how organisations operate and make decisions. Here your expertise will make a tangible difference supported by a culture that values collaboration creativity and ownership empowering you to shape the future of digital service design.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee.
We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.

Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expect to go to CGI offices/client site 2-3 days a week.

Your future duties and responsibilities:

In this role you will take ownership of designing and improving end-to-end public services that balance user needs business goals and technology capabilities. Working collaboratively with researchers product managers and engineers youll turn insights into actionable service improvements ensuring every journey is intuitive inclusive and effective. Youll play a leading part in shaping service design practices within CGI modelling best practice mentoring colleagues and helping define how design adds measurable value to digital transformation programmes.

You will contribute to a culture that values creative thinking shared learning and continuous improvement empowering you to bring forward innovative ideas and take ownership of meaningful outcomes.

Lead & Innovate: Drive service design for complex journeys ensuring decisions are grounded in user research and business objectives.
Design & Deliver: Create clear as-is and to-be service blueprints user journeys and system maps to identify opportunities and pain points.
Collaborate & Influence: Facilitate co-design workshops engage stakeholders and communicate concepts through compelling visuals and storytelling.
Mentor & Grow: Support and develop junior designers embedding high standards and consistency across design projects.
Measure & Improve: Define outcome metrics track results and evolve service designs based on evidence and user feedback.

Required qualifications to be successful in this role:

To succeed in this role you should bring strong service design experience in complex digital environments ideally with public sector or GDS projects. Youll combine strategic thinking with hands-on design delivery backed by excellent collaboration and communication skills.

Proven experience designing end-to-end digital or omni-channel services.
Strong knowledge of GDS principles and experience delivering to GDS standards.
Expertise in service blueprints user journeys and ecosystem mapping.
Confident in research-informed design and collaborative agile delivery.
Excellent stakeholder facilitation and visual communication skills.
Experience mentoring or supporting design capability within teams.
Proficiency with Miro/Mural Figma and Office 365.

Desirable:
Background in public sector NHS or other regulated environments.
Understanding of data-driven experimentation and behavioural analytics.

Skills:

• Analytical Thinking
• Figma
• Service Design

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.