CRM Administrative Support Specialist NBS

Nelnet Business Services (NBS) a division of Nelnet Inc. provides payment technology education services and learning management solutions to education and faith-based organizations serving more than 1300 higher education institutions 11500 K-12 schools 3500 churches and millions of individual students families and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company the perks at NBS go beyond our benefits package. Youre part of a community invested in you as an individual and united by our mission to create opportunities for people where they live learn and work.

JOB RESPONSIBILITIES:

• Capture and prioritize incoming requests routing tasks to appropriate team members.

• Maintain comprehensive documentation of decisions tasks and open items.

• Prepare and distribute status reports and summaries for stakeholders.

• Assist with basic CRM administration tasks (e.g. updating records running reports monitoring data integrity).

• Support training and communication initiatives for CRM users.

• Serve as a communication bridge between the CRM Platform Manager and internal/external stakeholders.

• Provide administrative support to manage high-volume workflows effectively.

EDUCATION:

Bachelors degree preferred (or equivalent experience).

EXPERIENCE:

Minimum 4 years administrative experience (CRM exposure preferred).

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

• Exceptional organizational and time-management skills.

• Strong collaboration and interpersonal communication.

• Proficiency in Microsoft 365 tools (Excel Word Teams PowerPoint).

• Detail-oriented with ability to summarize complex information clearly.

• Ability to manage shifting priorities and multiple tasks.

• Accuracy in documentation and reporting.

• Work effectively with team members and stakeholders.

• Clear and concise verbal and written communication.

• Demonstrated willingness to learn CRM administration and grow into advanced responsibilities.

Pay range for this role is $30.00-36.00 an hour depending on experience.

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Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.