Lifecycle Leader

Position Purpose: 

The Lifecycle Leader will be responsible for executing all documentation processes and strategic activities required for the successful recompete of existing contracts. This role will coordinate closely with other growth-focused teams to identify develop propose and implement annual scope expansion opportunities with existing clients. Additionally the Lifecycle Leader will play a key role in driving client satisfaction initiatives ensuring long-term relationships and contract retention. This position will have no direct reports and will report to the Vice President of Sales.

Primary Duties/Responsibilities: 

• Contract Recompete Execution:
  • Manage all aspects of contract recompete processes.
  • Interpret and facilitate Request for Proposal (RFP) requirements to ensure compliance and competitive positioning.
  • Oversee the preparation of proposals compliance documentation and operational plans for existing client contracts.
  • Ensure timely and accurate delivery of all required materials to meet client and regulatory requirements.
• Scope Expansion Coordination:
  • Partner with business development and operations growth teams to identify annual scope expansion opportunities.
  • Develop and present proposals to clients for additional services upgrades or operational enhancements.
  • Coordinate implementation of approved scope expansions ensuring seamless integration into existing operations.
• Client Satisfaction Support:
  • Serve as a point of contact for key clients ensuring proactive communication and relationship management.
  • Implement client feedback mechanisms to monitor satisfaction and address concerns promptly.
  • Support initiatives that enhance service quality responsiveness and overall client experience.
• Cross-Functional Collaboration:
  • Work closely with operations finance legal and compliance teams to align recompete and expansion strategies with company objectives.
  • Ensure all processes are standardized documented and continuously improved.
• Performance Management:
  • Track KPIs for recompete success rates scope expansion revenue and client satisfaction scores.
  • Identify opportunities for process improvements and support training and development initiatives.

Qualifications :

Education/Experience/Background: 

• High School Diploma/GED is required.
• Significant experience applying project management principles to complex multi-stakeholder initiatives.
• Demonstrated success in managing client expectations and maintaining strong relationships over long-term contracts.
• Experience with Request for Proposal (RFP) interpretation and facilitation in the recompete process.
• Experience working with large utility organizations including but not limited to water and wastewater sectors is highly desirable.

Knowledge/Skills/Abilities: 

• Proven ability to work with cross-functional teams through proposal development contract negotiations and service delivery.
• Strong organizational communication and problem-solving skills.
• Strategic and results-oriented mindset.
• Ability to manage multiple priorities under tight deadlines.
• Strong analytical and decision-making abilities.
• Commitment to client success and long-term partnerships.

Additional Information :

Pay Range: $120000 to $160000 per year.

Benefits: Veolias comprehensive benefits package includes paid time off policies as well as health dental vision life insurance savings accounts tuition reimbursement paid volunteering and addition employees are also entitled to participate in an employer sponsored 401(k) plan to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Disclaimer: The salary other compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time subject to applicable law.

Remote Work :

Yes

Employment Type :

Full-time