CUTOMER CARE AGENT
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Are you passionate about digital entertainment and customer experience
Do you thrive in fast-paced environments where creativity analysis and communication meet
Join Digital Virgo Ethiopia and take part in enhancing our users experience across multiple entertainment platforms from music and video to gaming and sports while contributing to the growth of Digital Virgos brand presence in the region.
Main Responsibilities
- Handle and follow up on customer feedback inquiries and issues across multiple channels.
- Support the launch and monitoring of new services and products across countries.
- Prepare and maintain weekly and monthly performance reports.
- Contribute to the creation of engaging content aligned with our commercial brands.
- Track and analyze user insights and performance indicators to identify opportunities for improvement.
- Assist in web and digital audits to ensure quality and consistency across our online ecosystem.
Qualifications :
Profile & Qualifications
- Bachelors degree or higher in Marketing Communication or Digital Business (or related field).
- Strong interest in digital ecosystems and customer engagement.
- Excellent writing skills and the ability to adapt content to different audiences and SEO requirements.
- Fluent in English Amharic and afaan oromo
- Good analytical skills and attention to detail.
- Creative curious and proactive with a positive and collaborative attitude.
- Familiar with social media platforms and digital communication trends.
Additional Information :
Why Join Us
- Work in an international digital group at the crossroads of technology entertainment and telecom.
- Be part of a dynamic and growing local team with strong connections to global expertise.
- Gain exposure to multi-country projects and diverse digital ecosystems.
- Contribute to shaping the future of digital entertainment in Ethiopia and Africa.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Abinitio
- Business Analysis
- Logistics & Procurement
- Client Services
- Business Analytics
About Company
The Digital Virgo Group is one of the world's leading specialists in mobile payment via Telecom Operators billing solutions. By connecting Merchants to Carriers, we address the growing need for the digitalisation of payment by using a simple, fast and secure transactional channel ava ... View more
