Salesforce Business Analyst
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Job Location:
Monthly Salary:
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
As a Salesforce Business Analyst you will be part of our Customer Experience Program IT team focusing on deploying and integrating our sales and marketing applications within the SGS IT ecosystem. You will collaborate with business units bridge IT and business stakeholders and contribute to the digital transformation of our customer engagement processes.
SGS operates in a dynamic and global environment and this role involves interaction with stakeholders across various countries on high-visibility projects within Salesforce ecosystem including: Sales Customer Service and potentially revenue and marketing clouds as well as some others applications part of our landscape. All our projects led from our digital hub in Madrid.
1. Stakeholder Engagement
- Build and maintain trust with key business stakeholders. Lead workshops to capture clarify and document business requirements.
2. Requirements Management
- Work with Business Product Owners to prioritize requirements and assess business value. Conduct impact analysis document functional designs and create process flows user stories and acceptance criteria. Support solution validation and guide super users during UAT.
3. Data-Driven Analysis & Reporting
Design dashboards and KPIs to enable informed strategic decision-making.
4. Change Management & Deployment
- Support creation of training materials and sessions. Coordinate deployment plans to ensure smooth transitions and integration.
5. Hands-On Salesforce Administration and Integration
- Apply Salesforce administration skills to PoCs and configure integrations with third-party apps (e.g. On24 LINQ Ellisphere Captello Pandadoc)..
6. Collaboration with IT and Vendors
- Work with IT teams and external vendors to ensure aligned high-quality service delivery. Support incident management with the application maintenance team.
Qualifications :
- Bachelors degree in Computer Science or a related field.
- Solid experience in business analysis within a high-technology or software development environment including system administration and configuration of Salesforce (Sales Service and Experience Clouds).
- Salesforce Certifications are a plus.
- Previous experiences working in a global and/or multinational company
- Proficiency in Agile methodologies (SCRUM SAFE Kanban) and Application Lifecycle Management.
- Competence in business analysis techniques such as process modelling requirements analysis user requirement specification and user story creation.
- Strong English communication skills (additional languages are advantageous).
Additional Information :
Why SGS
- Be part of a globally recognised leader in the Testing Inspection and Certification (TIC) industry.
- Flexible schedule and hybrid work model (50% remote).
- Continuous learning through SGS University and Campus.
Apply Now:
At SGS we are committed to fostering an open friendly and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn grow your expertise and fulfill your potential. Apply now to join our motivated and dynamic team!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- User Acceptance Testing
- Business requirements
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
We are SGS the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and ... View more
