Customer Success Manager
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
To support our Customer Success team we are looking for a vibrant high-energy proactive and detail-oriented Customer Success Manager with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of
Reviewpro features.
What you will do
- Primary point of contact for our accounts.
- Establish a trusted advisor relationship with each of your assigned accounts.
- Ability to monitor the status of onboarding of a client and help them finalize any outstanding items.
- Provide training to our clients on the Reviewpro tool and key hospitality best practices.
- Increasing the adoption and engagement of features and functionality of our tool.
- Constant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone email etc).
- Regular communication to clients on new features.
- Work closely with the Customer Success Team to follow up on bugs and issues.
- Supporting the renewal process in collaboration with the Customer Success and Sales Teams.
- Identifying upsell and cross-sell opportunities.
Qualifications :
- Native/Professional level of Spanish and high level of English.
- Other languages are a plus.
- Preferably you have experience in Customer success roles/Hospitality industry.
- Results-driven and self-starter with a positive and hands-on attitude.
- Empathetic people oriented great relationship-builder.
- Strong aptitude for technology.
Additional Information :
- Flexible work schedule and hybrid model of work.
- Brand new office located in the center of Barcelona overlooking Passeig de Gràcia
- Free coffee tea and fresh fruits at the office.
- International team and fantastic work environment
- Discounts on Private health insurance ticket restaurant transport kinder garden etc.
- Compressed hours on Fridays during the summer
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 19 ... View more
