Lead PathFinder & Retail Coordinator

About Expeditions the Adventure Centre at Rimrock Banff

Expeditions is the heartbeat of adventure at Rimrock Banff more than a concierge desk its a hub of storytelling inspiration and connection.

The Lead PathFinder & Retail Coordinator helps guests uncover the magic of Banff National Park by curating personalized experiences guiding them toward memorable adventures and connecting them with thoughtfully selected retail offerings.

As a key leader within the Expeditions team this role supports the Master PathFinder in driving the vision and daily rhythm of the department stepping in as acting lead in their absence to ensure the seamless coordination of experiences team motivation and retail excellence.

This is a role for someone with an adventurous spirit a storytellers heart and a leaders mindset someone who inspires curiosity and enthusiasm in both guests and colleagues.

Role Overview

The Lead PathFinder & Retail Coordinator is a reimagined concierge part connector part storyteller part retail curator. Grounded in deep local knowledge and a passion for adventure culture and wellness this role helps guests plan book and prepare for their experiences while managing the retail operations of the Adventure Centre.

Youll act as a mentor and motivator to the Lead PathFinder team ensuring every guest interaction reflects the Rimrocks signature warmth and sense of discovery. When the Master PathFinder is away youll lead the team coordinating schedules ensuring operational excellence and keeping the heartbeat of Expeditions strong.

This position requires multitasking creativity and proactive problem-solving to deliver seamless personalized and inspiring guest journeys that make the Rimrocks adventure story come alive.

Key Responsibilities

Guest Experience & Activity Coordination

• Warmly welcome and engage guests creating a personalized and energetic first impression.
• Identify each guests interests skill level and sense of adventure to match them with the ideal experience guide or trail.
• Maintain expert knowledge of Banff National Park local trails cultural highlights and seasonal safety considerations.
• Create and share timely resources that educate guests on trail safety wildlife etiquette and cultural experiences.
• Assist guests in preparing for adventures offering guidance on gear rentals or purchases for confidence and comfort.
• Handle inquiries and bookings in person by phone and via email for tours rentals and outdoor experiences.
• Utilize digital tools maps and booking systems to bring adventures to life through visualization and storytelling.

Retail Operations & Merchandising

• Curate maintain and refresh retail displays reflecting the Expeditions and Rimrock Banff brands.
• Share product stories that connect emotionally with guests and highlight local partnerships.
• Track and manage inventory receive shipments and maintain organized stock levels.
• Operate the Point of Sale (POS) system accurately for all transactions.
• Monitor sales trends and recommend product mix adjustments promotions or seasonal refreshes.
• Collaborate with retail partners to optimize displays and introduce new or improved product assortments.
• Contribute insights and ideas that enhance both product offerings and guest experiences.

Leadership & Collaboration

• Support and motivate the PathFinder team to deliver enthusiastic story-driven guest experiences.
• Act as Master PathFinder in their absence leading daily operations and team coordination.
• Foster a culture of adventure discovery and connection inspiring colleagues to engage guests authentically.
• Provide coaching and feedback to Lead PathFinders on guest interaction storytelling and service techniques.
• Contribute to training new team members in retail experience curation and Rimrock service philosophy.
• Participate in team scheduling workflow management and departmental communications.

Collaboration & Communication

• Partner with hotel departments (Rooms Food & Beverage Wellness Marketing) to integrate guest experiences seamlessly.
• Represent Rimrock Banff professionally to guests groups and community partners.
• Maintain accurate documentation for bookings inventory and guest interactions.
• Communicate effectively with leadership ensuring smooth daily operations and team alignment.

Qualifications :

What You Bring

• Previous retail and/or concierge experience required; background in adventure tourism recreation or luxury hospitality preferred.
• Strong leadership qualities with the ability to motivate train and energize a team.
• Knowledge of outdoor gear apparel and local adventure products.
• Enthusiasm for adventure wellness and the Banff National Park story.
• Excellent communication organization and multitasking skills.
• Proficiency with POS systems inventory management and booking platforms.
• A passion for creating meaningful guest experiences that go beyond the expected.

Bonus if You Bring

• Local expertise in Banff National Parks trails culture and seasonal highlights.
• Experience curating or managing retail displays for lifestyle or adventure brands.
• Previous leadership or supervisory experience in a guest-facing role.
• Familiarity with retail analytics merchandising software or guest experience design.
• Background in adventure guiding concierge or luxury travel services.
• A natural flair for storytelling enthusiasm and inspiring curiosity in others.
• Passion for hiking climbing skiing or exploring the Rockies and sharing that passion with others.

Who You Are

Youre a born connector vibrant curious and endlessly inspired by the natural world.
You thrive on sharing your love for Banff and helping others experience it authentically. You lead with positivity and enthusiasm bringing energy and focus to your team. You can balance storytelling and structure creating moments that move people while keeping operations running smoothly.

Youre the spark that ignites curiosity the calm in the storm and the guide who makes every journey unforgettable.

Lead with curiosity. Inspire adventure. Stay moved.

Physical Demands

This role is dynamic and hands-on balancing guest engagement retail operations and adventure coordination.
To perform successfully youll need to:

• Move comfortably throughout the hotel and Adventure Centre standing or walking for extended periods.
• Lift carry and organize retail merchandise or adventure gear (up to approximately 25 lbs / 11 kg).
• Bend reach and occasionally assist with visual merchandising displays or shipment handling.
• Use a computer point-of-sale system and communication tools throughout the shift.
• Occasionally assist guests with outdoor equipment or wayfinding which may involve brief exposure to varying outdoor conditions.

Were committed to providing an inclusive and accessible workplace. If you require an accommodation to perform any aspect of this role well work with you to ensure you can contribute fully and comfortably.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information :

Job Perks & Benefits:

• Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff Lake Louise Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.

Apply Today: Whether youre just starting your journey or seeking your next adventure wed love to hear from you. Explore current opportunities and discover what it means to be a Heartisan at .

Were committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process please reach out confidentially at and well work with you to ensure your needs are met.

At Rimrock Banff we believe that diversity makes us stronger and inclusion moves us forward.

Our team is made up of individuals from across the globe each bringing their own culture perspective and a place as naturally diverse as Banff National Park its only fitting that our workplace reflects the same richness.

Whether youre on shift or in staff housing we want every Heartisan to feel seen valued and free to be fully themselves regardless of race culture gender identity religion abilities sexual orientation or age.

Inclusion isnt a box we check its a value we live. And while were proud of our progress we know theres always more to learn more ways to grow and more voices to elevate.

Together we build a workplace where belonging isnt just possible its expected.
Be you. Be bold. Stay moved.

Remote Work :

No

Employment Type :

Full-time