Job Description

Accelerate your career as you:

• Spend more than 90% of your time offering personalized direct support to patients primarily addressing pharmacy-related needs by phone and email messaging.
• Identify address and resolve pharmacy-related inquiries and challenges
• Engage with other teams to support patient needs and improve the overall experience.
• Demonstrate empathy in all patient interactions effectively handling escalations providing resolutions and ensuring overall satisfaction.
• Provide feedback on common issues or workflow improvements from patient interactions while consistently following predefined workflows to fulfill pharmacy needs within standard timeframes and processes.

Minimum Qualifications:

• Education: High school diploma or equivalent.
• Licensure: An active pharmacy technician license in good standing with the Board of Pharmacy of the state where you are applying free of any disciplinary actions.
• Industry Experience: 2 years experience working in a high volume pharmacy working with patients and providers.
• Ability to work the following shift: Will work weekdays and rotating weekends.
• Onsite Requirement: Must be able to commute to and work at the pharmacy location during scheduled shifts if this position is hybrid or onsite.
• Ability to learn and operate a new pharmacy management system and other relevant programs.
• Ability to interpret transcribe and troubleshoot prescription information.
• Ability to perform common math calculations.
• Ability to effectively communicate with patients and providers on the phone.

Preferred Qualifications:

• Experience with specialty claims adjudication.
• Experience submitting and managing Prior Authorizations and TARs.
• Experience with Fertility and Specialty medications.

Additional Information

Additional Physical Job Requirements:

Work at a computer terminal for extended periods move frequently around the pharmacy stoop bend reach for equipment and supplies make frequent repetitive motions to operate a computer and other pharmacy equipment and lift carry push pull and move light objects up to 50 pounds. Effectively communicate through verbal interactions discern auditory information and visually perceive details to perform essential job functions.

Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws it is Altos policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions unless such accommodation would cause an undue hardship.

Salary and Benefits:

• Salary Range: $29.00
• Commission Eligible: No
• Travel:No
• This position is based at our Los Angeles Pharnacy
• Location Requirement: Employment at Alto is limited to individuals residing in AZ AR CA CO FL KS MD MO NV NJ NY NC OR PA SC TN TX WA and WI.
• Employment Authorization Requirement: Applicants must be authorized to work for any employer in the U.S. At this time Alto is unable to sponsor or take over sponsorship of an employment Visa.
• Benefits: Full-time employee benefits include: dental vision and multiple group medical plans to choose from a 401(k) retirement savings plan group life insurance accidental death and dismemberment (AD&D) insurance flexible spending account (FSA) and health savings account (HSA) commuter benefits employer-paid short-term (STD) and long-term disability (LTD) insurance and additional supplemental insurance plans (spouse life insurance legal insurance an employee assistance program and a fertility medication discount program). Employees are also provided flexible vacation time accrued paid sick time 11 paid holidays (seven for Pharmacy and Care team members) and eight weeks of paid parental leave for eligible employees.
  

  More Benefits Information Here: Pharmacy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color national origin religion sex gender identity sexual orientation age disability veteran status or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process please contact us at.

  
  Alto Pharmacy considers qualified applicants with arrest or conviction records for employment and conducts background checks consistent with applicable law including the California Los Angeles County San Francisco and New York City Fair Chance laws. We are an E-Verify participating company.

  
  Alto Pharmacy recruiters and hiring managers may use automated decision-making tools to assist with identifying candidates who match the stated job requirements and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume including work experience education and other skills. If you have any questions or would like to request an alternative process please contact us at. To learn about Alto Pharmacys privacy practices including compliance with applicable privacy laws pleaseclick here.