Senior Integration Specialist

Summary of Responsibilities:

The senior integration specialist is responsible for operational stabilization and sustained adoption following property integrations. This role works directly with assigned properties to complete outstanding integration and onboarding activities and ensures daily operations align with Avenue5 standards and client expectations.

Primary Responsibilities and Objectives:

Serve as the primary point of contact during assigned integration and stabilization periods supporting property teams and leadership

Drive completion of integration onboarding and operational tasks to ensure timely and sustainable stabilization

Partner with operations and portfolio services leaders to support client expectations property management agreements and Avenue5 standards

Identify operational gaps risks or compliance concerns and escalate as needed

Provide hands-on support for day-to-day property operations including leasing collections marketing reporting and basic system and financial processes

Support due diligence inspections integrations and non-integrating property assignments as needed

Facilitate property technology setup and system stabilization including computers email phone/voicemail and property platforms

Provide onboarding training coaching and performance support for new or transitioning associates

Introduce Avenue5 policies procedures culture and systems to new properties and associates

Communicate clearly and professionally with property teams operations leadership and clients

Prepare concise documentation and reporting on completed tasks outstanding items and operational risks

Perform other duties as assigned

Education and Experience

High school diploma required. Bachelors degree preferred.

Four or more years of property management experience required

Three or more years of direct experience as an assistant property manager property manager or district/regional manager

CAM certification preferred

Prior experience with Yardi Voyager RentCafé RealPage OneSite or equivalent property management systems preferred

Prior experience with Salesforce preferred

Thorough understanding of local state and federal Fair Housing laws

Skills and Requirements:

Maintain a consistently professional demeanor and appearance

Ability to work independently with minimal supervision and prioritize effectively in a fast-paced high-urgency environment

Exercise sound judgment make timely decisions and adapt to ambiguity and evolving property needs

Strong interpersonal written and verbal communication skills with the ability to engage effectively with residents clients and all levels of leadership

Proven organizational time management and problem-solving skills

Demonstrated ability to coach mentor and support associates with varying levels of experience

Ability to manage stress and professionally de-escalate challenging situations

Sensitivity to confidential information and adherence to company policies and safety requirements

Intermediate proficiency with Microsoft Office including Outlook Word PowerPoint and Excel

Ability to read write and communicate effectively in English

Valid drivers license clean driving record and current auto insurance required

Ability to successfully complete and pass the Avenue5 Fair Housing Preventing Discrimination and Harassment training and other courses if assigned

Scheduling:

Travel-based position with variable schedules including evenings weekends and holidays as needed

Extensive travel required (75% to 90%) including overnight and extended stays

On-call support may be required during staffing and operational gaps

Environment:

Exposure to an environment typically found in an office building

Frequent exposure to airports airplanes rental cars hotels etc.

Physical Requirements:

Avenue5 will make reasonable accommodations to enable individuals with disabilities to perform essential functions. These functions include but are not limited to:

Ability to lift push and pull up to 25 pounds

Must be able to observe and detect signs of emergency through visual and/or auditory cues

Must be able to remain stationary move around reach and position oneself as needed for extended periods of time

Ability to communicate and express or exchange ideas with others as well as those activities in which they must convey detailed or important instructions to other workers accurately loudly or quickly

Ability to perceive the nature of sounds at normal speaking levels including the ability to receive detailed information through oral communication and to make the discriminations in sound

Visual requirements including color depth perception and field vision

Ability to compare copy coordinate synthesize negotiate communicate and instruct

Ability to tolerate stressful situations

Ability to work under minimal to moderate supervision

This job description is not an all-inclusive list of functions and tasks. Over the length of employment these functions and tasks may change.

Diversity:

Diversity creates a healthier atmosphere: Avenue5 is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex age national origin protected veteran status disability status sexual orientation gender identity or expression marital status genetic information or any other characteristic protected by law.