Product Manager Underground Cable Accessories (UCA)

Job Summary

The Product Manager Underground Cable Accessories (UCA) supports the day-to-day inside sales support of SAMs Account Managers Customer Service Reps and customers by providing product application and technical support and service. At times may make joint sales calls with SAMs or Account Managers to secure orders and perform other sales support functions for underground cable accessory products and services by providing customers with field support application support training and other services as required. Consults with customers on product and system applications. Provides customers with timely follow-up on quotations technical inquiries and other requests.

Responsibilities

Essential Functions

• Works closely with Border States sales and marketing teams to meet and exceed sales and gross profit objectives.
• Actively participates in the marketing planning and sale of Border States technical products and services.
• Consults with customers on product and system applications providing timely follow-up on quotations technical inquiries and other requests.
• Provides technical and specialized product support for branches and customers including field support application assistance and training as required.
• Partners with Account Managers Customer Service Representatives Product Managers and vendors to support day-to-day operations and resolve customer needs.
• Holds in-depth technical discussions with consultants customers and employees related to product technology and applications.
• Leads customer and employee training on new and existing product lines applications and system technologies.
• Provides input to pricing and purchasing teams on product evaluations code descriptions inventory management and pricing development.
• Evaluates new products and makes recommendations on stock levels for new and existing product lines.
• Designs develops and maintains technical documentation databases and reference files (e.g. engineering records customer parts databases product and vendor files and technical libraries).
• Serves as a liaison with manufacturing agents and vendors on strategic issues related to planning marketing new product launches and training.
• Conducts strategic market analysis to develop and implement annual sales strategies including quarterly progress reviews.
• Coordinates sales strategies with preferred vendors to maximize customer sales potential.
• Provides input and feedback to sales and marketing management on customer needs pricing competition procedures and market potential.
• Consistently delivers responsive high-quality service to meet and exceed customer expectations.

Non-essential Functions

• Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
• Performs product updates and new product launches for branches and customers as required.
• Attends and assists with sales meetings trade shows and training programs as needed.
• Performs other duties as assigned by supervisor or designate.
  

Qualifications

• Minimum of a four-year technical degree preferred or the equivalent in work experience.
• 4 years minimum of prior customer service marketing quotation or sales experience preferred.
• 3 years minimum of prior electrical distribution and quotations experience preferred.
• Comprehensive knowledge of Border States product lines and applications alternate product substitutes and supplier pricing policies.
• Knowledge and technical competence in understanding electrical underground system products and applications preferred.
• Strong working knowledge of PC for Windows Microsoft Office (Excel Word Access and PowerPoint) Internet Email and SAP software preferred.

Skills and Abilities

• Excellent interpersonal written and verbal communication skills
• Ability to effectively plan and organize.
• Excellent customer service skills include being competent accurate responsive and engaged.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 33% Frequently34 66% Continuously: 67 100%

• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100 lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Frequently
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Occasionally
  • 75 to 100 lbs. - Not at all
  • 100 lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100 lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Sitting (a continuous period of being seated) - Frequently
• Standing (for sustained periods of time) - Frequently
• Walking (moving about on foot to accomplish tasks) - Frequently
• Bending/stooping (downward and forward) - Occasionally
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Climbing/Walking Stairs (ascending or descending) - Frequently
• Reaching (extending arms in any direction) - Frequently
• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Repetitive motion (substantial movement (motions) or the wrists hands and/or fingers) - Continuously
• Pivoting (movement in any direction with one foot keeping the other in contact with the floor) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Fingering (picking pinching typing; working with primarily fingers and not whole hand) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
• Driving (the control and operation of a motor vehicle) - Frequently
• Desk work (work usually performed at a desk) - Frequently
• Use of a computer - Continuously
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
• Exposure (to adverse weather & temperature conditions) - Occasionally
• Travel (travel needed to perform job duties) - Frequently

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employers discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation. Salary range is $96485.00-$134000.00 based on experience.