Employment Type:

Shift:

Description:

Job Qualifications (Knowledge Skills and Abilities)

• Education: High School graduate or GED.
• Certification: OPOTC or OPOTA Certification preferred.
• Certification: Certification in OPOTA Private Security Firearms training (within 30 days of hire; may be extended under limited circumstances with supervisor approval).
• Successful completion and maintainence of all required education training and competencies related to firearms as desingated by Diley Ridge Medical Center.
• Certification/License: Possess or obtain an Ohio Carry and Conceal Permit (must apply within 30 days of obtaining an OPOTA Private Security Firearms Certification).
• Certification: Ohio Class C Underground Storage Tank Operator (within 90 days of Hire).
• Experience: Minimum (3) years experience in security law enforcement or military disciplines where firearms were carried or equivalent training which might include criminal justice homeland security military schools or law enforcement academy is preferred.
• Effective communication skills; ability to interact professionally.
• Must be able to meet the physical and mental elements of the job description.
• Customer service oriented; able to function in high stress situations with personal restraint and control.
• Basic computer skills.

Job Relationships

Reports to:

• Safety & Security Supervisor

Supervises:

• N/A

Job Responsibilities

Essential Responsibilities:

• Service Excellence:
• Exhibits the Service Excellence Behavior Standards role modeling excellence for all to see. For example: demonstrates friendliness and courtesy effective communication creates a professional environment and provides first class service.
• Acts as a liaison with customers.
• Promptly answers telephone acknowledges greets and assists any customer entering the facility.
• Strives to meet or exceed the expectations of patients visitors and other staff members in the spirit of quality & excellence.
• Provides for periodic rounding on patients & families providing updates and initiating service recovery on identified issues.
• Center Operations:
• Maintains a safe & secure environment through job knowledge skills & engagement.
• Intervenes as appropriate in any safety & security observed issues.
• Enforces all governmental regulations standards & policies associated with healthcare safety & security (i.e. smoking policy).
• Ensures center goals & objectives are reached / maintained during shift.
• Conducts follow-up investigations if warranted or directed ensuring documentation of investigative steps.
• Visible & proactive in patrolling and alternating routes on the campus and within the center.
• Responds to STAT calls expeditiously & safely.
• Provides escorts for staff patients & visitors within the centers campus.
• Enforce center parking policies.
• Provide helipad duty during landings & departures.
• Ensures integrity of patient personal property.
• Monitors cameras and access control.
• Keeps emergency entrance and approaches clear of non-emergency vehicle traffic.
• Responds to safety incidents / visitor injuries as appropriate ensuring medical assistance is summoned.
• Provides security for VIPs.
• Communication:
• Communicates safety & security discrepancies to the appropriate party for mitigation.
• Communicates pertinent information to appropriate members of the center in a timely manner.
• Provides information to Physician offices as necessary.
• Assists the clinical staff with answering incoming & placement of outgoing phone calls.
• Maintains relationships with the management company contracted service representatives & residents of the Medical Park campus. Uses proper radio and / or pager procedures and monitors on-going activity appropriately. Immediately reports & responds to salient events keeps Administration informed.
• Regulatory Compliance & Emergency Response:
• Responsible for assuring that the Safety Life Safety Security and Emergency Management standards.
• In conjunction with Administrator develops monitors & reports quality indicators for the Environment of Care Standards.
• Responsible for timely completion of safety drills & safety tours providing staff education on discrepancies.
• Knowledgeable of center Emergency codes and responds appropriately to each code.
• Demonstrates sound judgment decision skills and prioritizing responses to emergency situations.
• Inspects safety equipment as assigned. During emergency events provides crowd control & media direction to staging area.
• Knowledgeable regarding geographic location & facility layout.
• Firearms:
• Is alert and vigilant in safeguarding the weapon at all times.
• Maintains required competencies / proficiencies.
• Follows use of Force continuum.
• Adheres to proper clearing storing cleaning and maintenance of firearm.
• Uses critical analysis of events and sound legal judgment for any situation requiring use of firearm.
• Immediately notifies supervisor if for any reason while on duty the firearm is drawn and pointed and/or used.
• Documents any firearm use.
• Never surrenders firearm to an unauthorized person.
• Is responsible for having hearing and eye protection for firearm qualifications.
• Utilizes only organizational authorized firearms and ammunition.
• Follows all facility policies and procedures regarding firearms.
• Documentation & Reporting:
• Provides accurate and complete documentation in accordance with standards policies procedures and guidelines (i.e. security reports safety incidents activity logs).
• Computer Skills:
• Utilizes computer systems appropriate to position effectively.
• Maintains data integrity.
• Appropriate use of the internet and intranet.
• Has knowledge of Micro-soft programs.
• Initiative:
• Assumes responsibility to facilitate improvements in service staff & physician relationships and the working climate.
• Utilizes appropriate problem solving techniques during interactions with all internal & external customers.
• Assumes responsibility for completing own education attends in-services and departmental meetings.
• Assists in orientation of new staff.
• Accepts responsibility for being pro-active in cost effective utilization of supplies and resources.
• Ensures compliance with all center policies & procedures including center dress code.
• Attends & participates in Community events on behalf of the Center.
• Able to perform duties in an independent manner.

Other Job Responsibilities:

• Responsible for compliance with Organizational Integrity through raising questions and promptly reporting actual or potential wrongdoing.

• Participates in and coordinates with organizational process to collect and evaluate information about hazards and safety practices that are used to identify safety management issues. Adheres to established policies and procedures which may include wearing of personal protective equipment.
• Participates in and fosters a performance improvement approach that includes both intradepartmental and interdepartmental activities.
• Assists staff patients & visitors to the center with vehicle assistance as appropriate (i.e. jump start).
• Exhibits a customer service and community focus.
• Fosters a climate that will assist Diley Ridge Medical Center to fulfill its mission.
• Willing to accept additional responsibilities as assigned.

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.