People Operations Associate

About us

Pomelo Care is a multi-disciplinary team of clinicians engineers and problem solvers who are passionate about improving care for moms and babies. We are transforming outcomes for pregnant people and babies with evidence-based pregnancy and newborn care at scale. Our technology-driven care platform enables us to engage patients early conduct individualized risk assessments for poor pregnancy outcomes and deliver coordinated personalized virtual care throughout pregnancy NICU stays and the first postpartum year. We measure ourselves by reductions in preterm births NICU admissions c-sections and maternal mortality; we improve outcomes and reduce healthcare spend.

Role overview

The People Operations Associate will provide essential support to our organization as it scales ensuring every step in an employees journey with Pomelo is seamless. Working out of our NYC headquarters and reporting into the VP People this role will be the key point of contact on the People team for employees day-to-day partnership with other members of the People team the People Operations Associate will be responsible for supporting the employee life cycle end-to-end maintaining a high degree of accuracy timeliness and confidentiality in all work.

What youll do

• Own the new hire onboarding process including: sending offer letters initiating background checks leading Day 1 orientation and collecting I-9 documentation as well as being available to new team members for questions or general support
• Oversee all incoming communications to the HR team including physical mail email and Slack; triage requests escalating those that need additional support and addressing transactional requests in a timely manner including employment verifications benefits & policy questions etc.
• Manage and process referral bonus and other miscellaneous employee payments ensuring accuracy and timeliness
• Maintain employee data integrity between our HRIS (Justworks) and our systems ensuring all new hires are provisioned correctly and changes for employees are represented in a timely manner
• Provide in-person support for employees and candidates at our NYC headquarters; manage daily lunch orders greet guests and ensure a welcoming environment
• In partnership with our People Operations Manager coordinate other employee life cycle tasks related to promotions leaves of absence offboarding etc.
• Contribute to other People Team projects and initiatives as needed

What you bring

• 2 years of experience in an administrative coordination or operations role ideally within the HR People Operations or Talent Acquisition space
• Ability to work from Pomelos NYC Headquarters 4 - 5 days a week
• Exceptional organizational skills and a keen eye for detailyou love a good checklist
• A strong sense of urgency and the ability to manage multiple priorities in a fast-paced environment
• High emotional intelligence empathy and the proven ability to handle sensitive and confidential information with discretion
• A no task is too small attitude and a deep passion for creating a positive employee experience
• Experience with an ATS (like Greenhouse) and/or an HRIS (like Justworks) is a bonus

Why you should join our team

By joining Pomelo you will get in on the ground floor of a fast-moving well-funded and mission-driven startup where you will have a profound impact on the patients we serve. And youll learn grow be challenged and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines moving fast data-driven decision making learning and always putting the patient first. We also offer:

• Competitive healthcare benefits
• Generous equity compensation
• Unlimited vacation

Our salary ranges are based on paying competitively for our companys size and industry and are one part of the total compensation package that also includes equity benefits and other opportunities at Pomelo accordance with New York City Colorado California and other applicable laws Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors including qualifications for the role experience level skillset geography and balancing internal equity. Given that this role is open to candidates of different skill levels determining a salary range is challenging. A reasonable estimate of the current salary range is $70000 to $85000. We expect most candidates to fall in the middle of the range.

Potential Fraud Warning

Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.

Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @.

If you receive a message that seems suspicious we encourage you to pause communication and contact us directly at to confirm its legitimacy. For your safety we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft please contact your local law enforcement agency or another trusted authority for guidance.