Dispatcher
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Job Location:
Waterbury, CT - USA
Monthly Salary:
$ 48000 - 60000
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Details
Description
Company Summary:
Designed with special needs in mind Connecticut Transportation Solutions LLC (CTS) serves all territoriesthroughout Connecticut. CTS headquarters in Waterbury and has an officein Trumbull. Our drivers are always friendly and courteous and are focused on making the transportation experience safe for all. We specialize in all aspects of transporting behaviorally challenged children and adults. Our staff is trained inabuse / neglect prevention and reporting basic first aid CPR and only the safest driving methods.
Salary:
The salary range for this position is $48000.00 to $60000.00. At Connecticut Transportation Solutions LLC we are proud to pay for experience and performance.
High Level Job Description:
The Dispatcher will maintain the transportation schedule for drivers and drivers aides in all our business locations. Make any schedule driver and aide changes when needed. Track vehicles to ensure that all transports are covered in a timely fashion.
To be successful in this role the incumbent must be professional able to work in a fast-paced environment with multiple priorities be a strong communicator be flexible and maintain calmness but be productive in stressful situations. The dispatcher role must possess a V/PS endorsement have solid
computer skills including programs such as Microsoft 365 Excel Word and be familiar with GPS software.
Job Responsibilities:
- Maintain daily schedules/dispatch of transportation assignments. Including ABH GFA summer camps and private pay dispatch schedule.
- Maintain and refer to employee time off calendar and assign coverage as needed.
- Work with CTS Admin team to assign the most compatible driver and drivers aide to the run.
- Proactively communicate run information to drivers drivers aide school staff parents/guardians.
- Proactively communicate changes in runs incident reports accident reports and any changes in day-to-day statuses to the appropriate parties.
- Ensure that the schedule is complete and updated before leaving for the day. The drivers and drivers aides have all the necessary information / changes needed and communicated to them for their next shift.
- When new run requests come over get familiar with where who and how you will fit on schedule if availability allows.
- Collaborate with director(s) to maximize efficiency for new and current transports.
- Fill in as a driver when needed.
- Answer phones along with admin staff communicate effectively and professionally with all agency personnel parents guardians and school administration.
Competencies Required
- Demonstrates confidentiality and trustworthiness
- Multitasking and prioritizing abilities
- Solid problem-solving abilities
- Strong verbal and written communication skills
- Ability to maintain confidentiality
- Ability to work independently and as a team member
Qualifications
- High School Diploma or GED equivalent
- V or PS endorsement on license
- Must have a solid command of Microsoft 365 Office products not limited to Excel PowerPoint Word and Outlook
- Ability to work well under pressure and achieve results in a fast-paced environment
- Ability to multitask
- Superb interpersonal skills including building relationships via phone and email
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
