Voice Product Analytics Team Senior Quantitative Analytics Associate
Share
Job Location:
Wilmington, DE - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join a team that uncovers stories in data to guide major investments and delight clients who is curious and passionate to transform data and impact drive business breakthroughs!
As a Quant Analytics Associate within the Voice Product Analytics team you will use data analytics to improve customer experience reduce operating expenses and work on key initiatives document data lineage scope analyses develop data form hypotheses analyze data generate insights and present findings.
Job Responsibilities:
- Analyze and manage IVR/NLU performance metrics and customer feedback to identify cross-channel((calls branch digital etc.) trends issues and improvement opportunities.
- Contribute to business cases design A/B tests identify pilot populations and analyze program performance to inform future strategies.
- Collaborate with data owners to govern data generation definition and retention.
- Prioritize and manage Voice-IVR analytics tasks while independently identifying and implementing customer experience improvements.
- Support preparing and delivering presentations with clear insights for executives and business partners and build understanding of business drivers and data with product groups.
- Write and maintain code in Alteryx SQL Tableau and Python and structure and execute KPIs trend analyses dashboards segmentations and optimizations to improve performance.
- Continuously assess the current IVR experience identifying pain points and implementing enhancements to optimize customer satisfaction and proactively seek and evaluate new technologies processes and features that can further enhance the IVR system and overall customer experience.
Required qualifications capabilities and skills:
- Bachelors or Masters degree in a quantitative field (Data Science Mathematics Statistics Physics Engineering Economics Finance or related); 3 years of experience applying statistical methods to real-world problems using SQL and at least one of: Alteryx Python Tableau.
- Hands on experience with data visualization for analysis and presentation.
- Strong mathematical/statistical skills using Alteryx Python SQL Tableau.
- Robust analytical skills to collect organize analyze and present large amounts of information accurately.
Preferred qualifications skills and capabilities
- Experience with cloud services (Azure AWS etc.).
- Experience in financial services or similar industries.
- Strong grasp of big data disciplines AWS Agile (Scrum) and new technologies.
- Prior experience in an insights function at a financial services or consulting firm.
Required Experience:
Senior IC
Key Skills
- Adobe Analytics
- Data Analytics
- SQL
- Attribution Modeling
- Power BI
- R
- Regression Analysis
- Data Visualization
- Tableau
- Data Mining
- SAS
- Analytics
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
