Operations Analyst

ABOUT THE COMPANY

Acumen LLC. is one of the nations leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here we offer medical dental and vision coverage generous paid time off and incentive bonuses to those who qualify.

OVERVIEW AND ESSENTIAL JOB FUNCTIONS

The Operations Analyst is cross-functional project leader focused on enhancing the profitability and efficiency of the

company. This analyst role drives strategic improvement and cross-functional collaboration projects by leveraging data

analysis process design and performance metrics to optimize cash flow and supporting Acumens long term financial

health.

Advanced Data Analysis and Reporting:

Leverage tools like Excel and Power BI to create reports that surface insights track trends and support data-

driven decision-making with a focus on identifying actionable opportunities for efficiency

Setting and monitoring key performance indicators and communicating outcomes and risks

Maintaining Power BI workspaces applications and permissions

Monitoring refresh schedules troubleshooting issues and maintaining data integrity of existing reporting products

Process Evaluation:

Serve as a strategic partner to operational teams by understanding challenges faced and proposing technology

solutions to improve efficiency or accuracy

Document current state processes identifying pain points bottlenecks inefficiencies and risks

Utilize strong root cause analysis (RCA) skills to identify system or process issues providing actionable insights

and solutions to improve overall efficiency and accuracy in billing and claims processes

Process & Technology Design:

Support and in some cases lead the implementation of new processes ensuring alignment between systems

people and data

Develop and document future-state process designs that align with business goals and best practices

When short-term technology solutions are needed build out solutions using available resources such as Excel

Power Automate and Power BI

Create process documentation lead education and spearhead communications for new process implementations

Facilitate process reviews and team retrospectives to capture lessons learned and continuously improve

execution

Build reporting to capture key performance indicators to measure performance trends of new processes

Operational Excellence Risk & Change Management:

Build and leverage strong operational relationships across departments to understand business challenges

influence decision-making and drive the adoption of new processes and systems

Identify operational risks and control gaps and collaborate with operational teams to measure and mitigate risk

Serve as a champion for change helping teams adopt new processes technology and reporting tools

Facilitate education and feedback sessions to ensure cross-functional alignment opportunities for feedback and

foster a culture of continuous improvement

MINIMUM QUALIFICATIONS

• Bachelors degree in Business Administration Analytics Operations Management or related field
• 3 years of experience in operations analysis process improvement or business consulting
• Advanced proficiency in Power BI including DAX Power Query and data modeling
• Strong understanding of process mapping Lean/Six Sigma or continuous improvement methodologies
• Excellent analytical problem-solving and communication skills
• Experience in process documentation requirements gathering and workflow redesign
• Ability to balance hands-on data work with strategic thinking and cross-functional collaboration

PREFERRED QUALIFICATIONS

• Experience with SQL Excel and other data analysis tools
• Exposure to automation tools (Power Automate Alteryx etc.) or system integration projects
• Change management and stakeholder facilitation experience
• Familiarity with project management methodologies (Agile Scrum or Waterfall)
• Proficient in Microsoft Visio and Power BI

Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin age protected veteran or disabled status or genetic information.

If you require reasonable accommodation for any part of the application process or hiring process please submit your request through one of the following methods listed below:

(a) Dedicated fax
(b) Dedicated email DISABILITY ACCOMMODATION REQUESTS ONLY
(c) US mail - 4554 E Inverness Ave Mesa AZ 85206- Attn Human Resources
(d) Dedicated phone 1- Option 1 (Employment Opportunities) DISABILITY ACCOMMODATION REQUESTS ONLY