Referrals Clerk
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Job Location:
Oakland, CA - USA
Monthly Salary:
$ 32 - 35
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Asian Health Services founded in 1974 provides medical dental and behavioral health services to more than 50000 patients. Our approach to well-being focuses on whole patient health for all. We go beyond our clinic walls and invest in our communitys overall health. We know that income housing and environmental struggles lie at the heart of poor health. Thats why we also address food insecurity youth leadership and culturally competent care while working towards supporting safer streets and vibrant communities.
LOCATION: Chenming & Margaret Hu Medical Center (HMC)
JOB SUMMARY:
With supervision from the Health Information Manager assists patients in making referrals and tracking the progress of those visits; provides back-up support for interpretation and phone reception.
Essential Job Functions
- Completes referral form for patients and explains procedures and inputs the referral into the designated database or referrals management system which may include Nextgen i2iTracks or Reftrak. Ensures that referral communications to the specialist include essential information and relevant clinical data.
- These include referrals made to internal/external medical specialists mental health specialists as well as important imaging/studies/procedures.
- Uses a referral tracking system to track the progress of specialty appointments to ensure that patients have completed those visits.
- This involves contacting the specialists office when reports have not been received by a specified period.
- If patients were unable to make the visiting appointment as scheduled works with the patient to reschedule the appointment and ensure adherence.
- Arranges and manages pre-authorization paperwork for specialty care or imaging/studies/procedures. Tracks the timely approval of pre-authorizations and when required follows up on delays or denials.
- Assists providers in obtaining reports from specialists seen by patients without a referral from the provider and the clinicians knowledge.
- Participates in team huddles and other meetings to improve the quality of care.
- Perform a variety of duties within the scope of the job with the ability to change from one task to another of a different nature as necessary without loss of efficiency or composure.
- Updates medical records paper and electronic to reflect referrals activity
General Agency/AHS Duties
- Fosters an environment that promotes trust and cooperation among clients and staff.
- Enforces clinic policies and procedures including maintenance of client confidentiality under HIPAA privacy rules to ensure that the principles of AHS are implemented.
- Plays an active role in planning organization-wide activities such as AHS general membership meetings fundraisers special clinic days and other events.
- Participates in general membership meetings fundraisers and other public events as required.
- Participates in outreach activities agency advocacy and serves on ad hoc committees as requested.
- Attends AHS staff retreats and Board of Directors meetings as required.
- Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.
Minimum Qualifications
- High school diploma or GED
- Bilingual in English and Cantonese
- Two years work-related experience; or equivalent combination of education and experience
Preferred Qualifications
- Bilingual/bicultural in an Asian language preferred.
- Commitment to working in the Asian community to community health care with familiarity with community health clinics preferred.
Knowledge Skills and Abilities
- Computer systems and data entry.
- Working knowledge of insurance programs to accurately assess the need for prior authorization for procedures/referrals (beneficial but not required).
- Medical terminology is sufficient to ensure referral forms are accurately completed and to communicate with outside agencies.
- Providing excellent telephone communication and customer service.
- Organizing schedules and reports.
- Work with minimal supervision and exercise sound judgment within the scope of authority.
- Work under pressure and in a team environment.
- Work evenings and/or weekends.
- Work at the satellite clinic site and other units as necessary.
- Interact sensitively with patients and providers.
- Collaborate with other members of the health care team on an ongoing basis.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Demonstrate appropriate interpersonal and communication skills both oral and written.
- Ability to communicate effectively get along with coworkers and management and deal effectively and professionally under pressure.
$32.04 - $35.30 an hour
On-call employees does not qualify for company benefits.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Key Skills
- Customer Service
- Communication skills
- Basic Math
- Cashiering
- Computer Skills
- Math
- Retail Sales
- 10 Key Calculator
- Copywriting
- Cash Handling
- Planograms
- Stocking
