Director of Front Office

SUMMARY DESCRIPTION:

Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Director of Front Office.Are you someone who is passionate about peopledrivenby purpose and clever in your approach If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more..

This position is responsiblefor the daily operation of the front desk and liaising with any area impacting guest service. Plans directs and coordinates activities to ensure exceptional service is achieved. Provides operational support distributes information trains motivates and recognizes team members. Exercises independent judgment and initiative in the course of carrying out overall responsibilities.

RESPONSIBILITIES AND AUTHORITIES:

• Always treats guests with courtesy and respect in a variety of situations.

• Displays honesty & integrity.

• Oversees the Front Office Department Bell Person Lobby Hosts and Assistant Front Office Managers.

• Conducts pre-shift meetings.

• Communicates effectively to staff using tools such as development reviews training departmental orientation and monthly departmental meetings.

• Motivates and develops team members.

• Maximizes room sales room revenue and profit.

• Delivers outstanding service and creates memorable experiences.

SPECIFIC DUTIES

• Leads and supervises the operational activities of the front office team within hotel guidelines to provide the highest standard of courteous service whilepermittingacceptable profit margins.

• Embraces and effectively lives Arlo Core values and culture.

• Assigns coordinates and supervises work activities of Lobby Hosts/Bellmen.

• Trainsmentorsand develops Lobby Hosts & Bell Persons. Prepares team member schedules completes payroll andmonitorslabor costs by reviewing daily schedule vs. occupancy and daily operational demands.

• Ensures work is completed to include shift closings room depositsrefundsand rebates.All necessary paperwork is completed.

• Conducts Annual Performance Reviews with reporting team members.

• Responds immediately to all emergency situations completes necessary incident reports and follows up with guests and staff.

• Communicates effectivelytostaff using toolssuch as:pre-shift briefings orientation activities short take training and developmental reviews.

• Manages same day rooms inventory and rateyielding.

• Takes personal responsibility for correcting service problems and creates memorable guest experiences.

• Completes other duties as assigned by the Director of Operations.

REQUIREMENTS:

Education:

Any combination of education and experience providing the required skill and knowledge

for successful performance would be qualifying. Typical qualifications would be equivalent to:

• Hospitality Diploma or Degree Preferred

• Minimum 2 3 years in a Management Position

Knowledge:

• Hospitality or Customer Service

• Opera & PBX experience.

Special Requirements:

• Fire and Life Safety Director Certification required within first six (6) months of employment.

Rate of Pay:

• $90000 Annual Salary