Client Service Officer Floater

Who is Audika

#LI-ALOB #audikaAustralia

Audika is part of Demant a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss. Worldwide the group employs more than 22000 staff in more than 30 countries and distributes hearing healthcare and intelligent audio solutions to people in more than 130 countries.

In Australia Audika has over 350 clinics who provide hearing services to our valued clients. We strive to put hearing care on the health care agenda and to improve the quality of life of people living with hearing loss.

Responsibilities

We are looking for a passionate and dynamic customer service individual who loves to help people to be a Clinic Co-Ordinator - Floater supporting multiple Audika Hearing Clinics around Gold Coast on full time basis Monday to Friday/Saturday)! If you are interested in helping our clients improve their hearing and quality of life keep on reading! This is the role for you.

This role covers multiple sites including but not limited to Helensvale Arundel Runaway Bay and Southport. A company car is not provided so youll need a full drivers licence and your own reliable vehicle. We reimburse kilometres travelled between locations.

This is a pivotal role in each clinic that contributes to clinic performance and enhances our customers experience. We are looking for a compassionate process oriented and purpose-driven individual whose outstanding organisational and customer service skills will help more people get access to better hearing.

You will collaborate with Clinicians and Hearing Technicians (where applicable) to provide quality hearing health care outcomes for all our clients.

You will learn about all our products services our competitive advantages and government funding programs. With all these knowledge skills and tools you will expertly apply tailored client-specific sales strategies ensuring they get best possible solutions.

Job Responsibilities:

• Oversee daily clinic operations: maintain a tidy welcoming environment greet clients and deliver an exceptional experience.

• Manage client appointments via phone email and the booking system confidently navigating multiple systems and applications.

• Provide basic hearing-device support including cleaning battery replacement and Bluetooth pairing (training provided).

• Contribute to community engagement including site visits promotional activities and expos.

• Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP DVA private health insurance).

• Engage clients with empathy and warmth responding promptly to enquiries and offering proactive support.

• Work effectively in a small team; independently manage the front desk while supporting customers clinicians hearing technicians and other internal stakeholders.

Youll be successful in this role if you have:

• Previous administration or customer service experience in one of the following environments: retail hearing care services pharmacy or allied health

• Experience working with an older demographic preferred

• Strong interpersonal communication skills and empathy for clients to support their hearing journey

• Higher School Certificate (HSC) or TAFE Qualification

• Strong computer literacy skills

• Holds drivers license and personal vehicle

Whats in it for you:

• Permanent Full Time role (Monday to Friday/Saturday) in an established global organisation

• Performance incentives

• Supportive hearing care team

• Professional development through clear career path and professional training

• MyRewards program a program that offers discounts to more than 300 retailers and services across Australia

• Online Wellbeing centre a platform offering activities workouts meditations nutritional and financial advice everything you need to live a healthier and happier life

• Employee Assistance Program

• Birthday and Christmas gifts

Our Values:

Audika is proud to have a diverse and inclusive culture that acknowledges and respects our employees.

We are a team of professionals who bring the importance of sound to life and connect our clients through our hearing products.

We believe that it all starts from our employees who make this happen. We are led by our values which shape a supportive and encouraging culture where everyone can thrive and succeed.

We create trust! We are Team-players! We create innovative solutions! We apply a can-do attitude in everything we do.