CRM Supervisor

About TCI Biotech

At TCI Biotech we create innovative science-based health and beauty solutions that help our global partners bring their ideas to life. As a world-class ODM/OEM manufacturer specializing in nutraceuticals and functional products we work closely with some of the most dynamic brands in the market combining research creativity and collaboration to drive innovation.

Were now looking for a CRM Supervisor who shares our passion for partnership growth and excellence.

Location: American Form UT (Onsite)

About the Role

The CRM Supervisor will report to our Project Management Manager andwill play a key role in managing and strengthening customer relationships through data-driven insights and personalized engagement. Using RFM (Recency Frequency Monetary) analysis youll segment customers into A-C groups design loyalty programs and develop strategies that reward our most engaged clients while helping mid-tier customers grow into top partners.

This role blends analytics and creativity. Youll manage the numbers behind customer behavior while crafting experiences that make our partners feel valued and connected to the TCI brand.

What Youll Do

• Analyze customer activity and segment accounts based on RFM data to understand purchasing frequency recency and value.

• Design and execute CRM campaigns that increase engagement and retention across A B and C customer groups.

• Develop loyalty initiatives including:

• Exclusive previews of new product launches

• Volume-based rebates (35%)

• Invitations to press and marketing events including travel and hotel accommodations

• Preferred partner privileges and early access to innovation updates

• Collaborate with Sales Marketing R&D and Operations teams to ensure excellent customer experience and service consistency.

• Support onboarding and relationship-building for new customers turning early partnerships into long-term success stories.

• Track customer metrics satisfaction and upgrade rates to improve CRM performance continually.

What Youll Bring

• Bachelors degree in Business Marketing or a related field.

• 35 years of experience in CRM customer success or account management.

• Strong analytical mindset with CRM or RFM-based segmentation experience.

• Excellent communication collaboration and relationship-building skills.

• Experience in the health beauty or nutraceutical industries preferred.

• A genuine interest in understanding customer needs and helping them grow alongside TCI.

Why Join TCI Biotech

At TCI our mission is to help brands grow through innovation and trust. Youll join a global team that values creativity data-driven thinking and strong partnerships. We reward curiosity collaboration and initiative and were passionate about creating an environment where great ideas turn into real impact.

If youre excited to combine customer strategy analytics and relationship management to elevate partner success wed love to meet you.