Key Account Manager

Fastlyは誰もが自分の好きなことにより深くつながることのできる社会の実現を支援しますFastly のエッジクラウドプラットフォームはお客様のアプリケーションを可能な限りエンドユーザーの近く (インターネットのエッジ) で処理提供保護することでユーザーが優れたデジタル体験を迅速安全確実に創出することを可能にします当社のエッジクラウドプラットフォームは最新のインターネット技術を活用しプログラマブルでアジャイルなソフトウェア開発をサポートしますGitHubYelpParamountJetBlueをはじめとする世界的に著名な企業の多くが Fastly を活用しています

Fastly は信頼できるインターネットを構築していますご応募をお待ちしています

Fastly is passionate about helping our customers succeed. We want you if you are a good communicator who enjoys creating relationships and solving problems.

The Key Account Manager will be part of our growing Account Management team and work with Sales Customer Support Product and technical teams to provide our customers a seamless experience. You will be responsible for creating and managing relationships maintaining account health providing product feedback and being a customer this role you will work with internal and external stakeholders and will need to balance multiple requests. Success in this role directly ties to the value we provide our customers.

RESPONSIBILITIES

• Own overall relationship with identified clients - be their go-to person at Fastly
• Provides quality customer interactions with consistency
• Delight customers by demonstrating responsiveness and ensuring timely responses
• Identify and act upon opportunities for customer growth ( Find an opportunity to up-sell and cross-sell)
• Consultative approach - Proactively engage and influence internal and external partners providing expertise and suggesting new ideas. Utilize consultative discussions to uncover customer pain points and understand how Fastly can address them. Able to synthesize customer asks to business impact and creative solutions
• Forward thinking strategy - Build and maintain detailed customized account plans to drive strategic focus. Bring proactive approaches to current and forecasted challenges.
• Successful established track record of increased revenue experience with customer senior leadership and C-level executives
• Partner with Sales and Client Services to drive scalable retention initiatives across modules of accounts extending into a larger vertical focus
• Internal influence - Collaborate with the product marketing and sales teams to provide feedback for ongoing customer support becoming known internally as a go-to resource. Able to advocate for customer asks while illustrating an awareness of internal priorities.
• Team ownership - Own and drive team-focused projects Act as a mentor to new hires
• Broad thinking - Able to consistently distill and share knowledge of industry company trends and solutions
• Ability to work individually and collaboratively as part of a team
• Prior experience working for a US or Internationally-headquartered company
• Native Japanese-speaking and writing skills and business-level English-speaking and writing skills
• Can commute to Fastly office in Shimbashi Tokyo 2 or 3 times per week as needed
  
  

REQUIREMENTS

• Bachelors degree or equivalent in a related field of study with 4 years of proven track record in customer communication
• At least 4 years of customer management experience in a technology firm
• Strong project management skills high detail orientation and exceptional organization skills: Comfortable developing and implementing multi-step plans. Can find answers quickly and provide thorough information
• Thrives in a multi-tasking environment with an ability to adjust priorities: Able to complete customer facing and internal projects on time with high quality
• Excellent writing and communication skills: Provides clear communication to develop customer relationships. Able to tailor messaging based on the recipient. Ensures communication is tracked in SFDC.
• Strong customer service; professional and friendly demeanor: Built-to-serve mentality. Respects customers time and uses meetings to provide value. Do not shy away from hard conversations.
• Technical background highly valued: Can discuss CDN benefits WAF (Web Application Firewall) and Cloud and understand how it fits into the tech ecosystem. Willingness to learn new products/features and new technologies.
• Collaborative Partner: Brings ideas (what has worked or not) to the team for learning. Internal partners enjoy working with him/her.
  
  

Work Hours:

• This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements
This position is a hybrid role based in our Tokyo office. Applications will only be considered from those based in the Greater Tokyo area
This position will require travel within the US and internationally as required by your role or requested by your manager.

Our Benefit

• Vacation Policy - 20 days of paid time off in addition to Japanese statutory national holidays. The 20 days are inclusive of statutory vacation days.
• Maternity Paternity & Adoption Leave - Statutory benefits are provided. Fastly will also provide up to 14 weeks of top up pay which is given at the return of statutory leave in the form of a bonus. Top up pay is the difference between your regular pay and any statutory government pay for your leave.
• Wellness Days/Week - Fastly created Wellness Days and a Wellness Week to remind employees the importance of finding the right balance between work and self care. Fastly designates Wellness Days and Wellness Week as a time for the entire company to take off work. Wellness days vary throughout the year and change annually.

And also we have

• Insurance Plans (Medical Group Personal Accident Group Long Term Disability DC Pension)
• Employee Stock Purchase Plan
• Employee Assistance Program
• Global Travel Medical Insurance
• Internet Reimbursement
• Learning Reimbursement

Fastly を選ぶ理由

• 大きな影響力 Fastly は小さな企業ですが私たちのビジネスが与える影響力の範囲は非常に大きいです私たちのお客様には巨大なユーザーベースがある上に私たちはオープンソースのプロジェクトとイニシアチブへのサポートも拡大しています プログラミングの分野に限らずFastly の社員は自身の心に響くような活動に周囲の人々と協力して取り組むことが奨励されておりFastly は企業として社会への支援に尽力しています
• 分散型のチームワーク Fastly の本社はサンフランシスコにありますが世界中にオフィスがあり社員はさまざまな地域で働いています
• 多様性を尊重 Fastly は包括的かつ多様なチームの促進と維持を重視していますすべての社員が日々本来の自分らしさを大事にしながら仕事に打ち込み成功に向けて能力を発揮できるような企業をFastly は目指しています
• 情熱にあふれたチーム Fastly の社員は皆情熱に満ちあふれており周囲に合わせて個性を抑え込むよう求められることはありませんここでは作家やパイロットスキーヤー親 (子どもが人間でも動物でも)メイクアップのカリスマコーヒー愛好家など多様な個性を持つ人々が働いています私たちはすべての社員があるがままの自分を尊重し好きなことに情熱を注いでいることが何より大事であると考えています

Fastly では常に謙虚かつ優秀でクリエイティブなチームメンバーを求めていますFastly でのキャリアに興味のある方はぜひご応募ください 応募時には必須事項をすべて記入した応募書類と履歴書または職務経歴書が必要です

すべての求人へのご応募は当社の公式キャリアサイト は平等な雇用機会を保証し差別やハラスメントのない安全で心地よい職場環境を社員に提供することに尽力していますFastly ではビジネスニーズ職務要件個人の資質に基づいて採用を決定します 応募資格に適したすべての応募者は年齢祖先肌の色家族または医療休暇性自認または性表現遺伝情報結婚歴病状国籍家族または親の地位身体または精神的な障がい政治的所属退役軍人の地位人種宗教性別 (妊娠の有無を含む)性的指向または適用法や法令で保護されているその他の特性が考慮されることなく雇用に関わる検討の対象となります

障がいを持つアメリカ人法 (ADA) および連邦または州の障がい者法に基づいてFastly は障がいのある応募者および社員に対して合理的配慮を提供します求人への申込みや面接の過程への参加あるいは必要な職務の遂行のためおよび/または雇用に関わるその他の利点や特権を受けるために合理的配慮が必要な場合は採用担当者または Fastly Employee Relations チーム ( または) にご連絡ください

応募者から提出された個人データはFastly のプライバシーポリシーに従って収集および処理しています当社の応募者向けプライバシーポリシー