ServiceNow Consultant in Ft Mill SC

ServiceNow Consultant
Fort Mill South Carolina Only.
Contract

ServiceNow consultant will lead the design implementation and optimization of enterprise-grade IT Operations Management (ITOM) and observability solutions. This includes integrating and orchestrating tools such as Dynatrace SolarWinds AlertSite and ServiceNow modules (CMDB Event Management CSDM). The role is pivotal in working with the customer to drive Event management Service Now CMDB accuracy CI Mapping automation across hybrid environments.

Key Responsibilities
Strategic Leadership
Be the primary point of contat for all AIOPs & Automation related discussions
Identify new business opportunities related to AIOPs automation & Tools
Define and drive the AIOps and automation roadmap/strategy aligned with business goals.
Collaborate with senior stakeholders to prioritize automation & AIOPs initiatives and ensure alignment with enterprise architecture.
Evaluate and recommend appropriate tools platforms and frameworks for AIOps and Automation
Technical Implementation
Oversee the analysis and identification of automatoin opportunities
Drive development & deployment of automation scripts/workflows
Lead the analysis recommendation and deployment of AIOps solutions (e.g. anomaly detection predictive analytics root cause analysis).
Integrate AIOps platforms with existing ITSM monitoring and observability tools. - Document recommendations & lead as required
Architect and maintain a governed CMDB aligned with CSDM best practices
Ensure accurate service mapping and CI relationships to support impact analysis and change risk predictions
CMDB health remediation efforts including completeness staleness and orphaned records
Data & Analytics
Ensure effective data ingestion normalization and correlation from multiple sources (logs metrics events).
Work with CG & LPL teams to Fine-tune Event Thresholds
Monitor performance of AIOps models and continuously improve accuracy and relevance.
Weekly & Monthly Performance Tracking
Team & Stakeholder Management
Conduct training and enablement sessions to build automation capabilities across teams.
Collaborate with Teams in implemenation & driving AIOPs & Automation
Governance & Compliance
Define and enforce governance policies for automation and AI usage.
Ensure security compliance and auditability of automated processes.
Track KPIs and ROI of AIOps and automation initiatives.

Skills & Qualifications
7 years of experience in ITOM architecture preferably with ServiceNow.
Deep expertise in CMDB Discovery Service Mapping Event Management and CSDM
Hands-on experience with Dynatrace SolarWinds AlertSite and other observability platforms
Strong understanding of ITIL ITSM and Change Management processes.
Certified in one or more areas of ServiceNow/Observability Tools
Tools Ecosystem
Tool Function

Dynatrace -Application & infrastructure monitoring anomaly detection
SolarWinds Orion/DPA -Network & database performance monitoring
AlertSite - Synthetic monitoring
ServiceNow ITOM - Discovery orchestration event management
CMDB & CSDM - Configuration and service data governance