DevOps Engineer – Customer Client Management (CCM)
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Role Overview
The DevOps Engineer will be responsible for building and maintaining CI/CD pipelines managing cloud infrastructure and automating deployment processes for CCM platforms. This role supports agile development teams by ensuring scalable secure and resilient environments for customer-facing applications and backend systems.
Work Related Requirements
Project is USA based project. Candidate should be willing to work in the US time-zone. Preference to candidate flexible to work in different shifts.
Hyderabad based candidate preferred.
Work form office predominantly
Preference to candidate who can join immediately
Key Responsibilities
CI/CD Pipeline Management: Design implement and maintain continuous integration and delivery pipelines for CCM applications. Build manage and optimize CI/CD pipelines for rapid secure and reliable platform deployments in customer/client management systems
Infrastructure as Code (IaC): Automate infrastructure provisioning using tools like Terraform CloudFormation or Ansible.
Cloud Operations: Manage cloud environments (AWS Azure GCP) to support scalable CCM solutions.
Monitoring & Logging: Set up and maintain observability tools (Prometheus Grafana ELK Datadog) to ensure system health and performance. Monitor platform uptime system health service usage and key customer metrics to quickly resolve issues affecting the client experience. Implement and manage logging alerting and observability practices targeting workflows critical to customer management.
Security & Compliance: Implement DevSecOps practices to ensure data protection and regulatory compliance in customer data flows.
Collaboration: Work closely with developers QA and product teams to streamline release cycles and improve deployment reliability. Collaborate with development QA and customer support teams to integrate code changes and test environments that meet client-focused release criteria
Incident Response: Troubleshoot production issues and participate in root cause analysis and postmortems. Troubleshoot incidents perform root cause analysis and implement rollback or disaster recovery as needed.
Automation: Automate infrastructure provisioning using tools like Terraform Ansible or Kubernetes with a focus on cloud services (AWS Azure GCP)
Compliance: Ensure systems are secure and compliant; proactively assess vulnerabilities in platforms processing customer data.
Leadership: Mentor team members advocate for DevOps best practices and promote a collaborative environment aligned to business goals.
Requirements
Required Skills & Experience
3 years of experience in DevOps or Site Reliability Engineering roles.
Hands-on experience with CI/CD tools (Jenkins GitLab CI Azure DevOps).
Proficiency in scripting languages (Python Bash PowerShell).
Experience with containerization and orchestration (Docker Kubernetes).
Familiarity with CCM platforms (e.g. Exstream OpenText Quadient Inspire SmartCOMM).
Familiarity with programming languages such as NET C# WPF WCF Angular C# JSON AJAX JavaScript MS SQL Server No SQL (Mongo / Document DB) Web API REST services JavaScript.
Strong understanding of networking security and data privacy in customer-facing environments.
Education & Certifications
Bachelors degree in Computer Science Engineering or related field.
Certifications in cloud platforms (AWS Certified DevOps Engineer Azure DevOps Engineer Expert) are a plus.
Preferred Attributes
Passion for automation and improving customer experience through reliable infrastructure.
Ability to work in fast-paced agile environments.
Strong problem-solving and communication skills.
Required Skills:
Required Skills & Experience 3 years of experience in DevOps or Site Reliability Engineering roles. Hands-on experience with CI/CD tools (Jenkins GitLab CI Azure DevOps). Proficiency in scripting languages (Python Bash PowerShell). Experience with containerization and orchestration (Docker Kubernetes). Familiarity with CCM platforms (e.g. Exstream OpenText Quadient Inspire SmartCOMM). Familiarity with programming languages such as NET C# WPF WCF Angular C# JSON AJAX JavaScript MS SQL Server No SQL (Mongo / Document DB) Web API REST services JavaScript. Strong understanding of networking security and data privacy in customer-facing environments.
Required Education:
Bachelors degree in Computer Science Engineering or related field.
Company Industry
IT Services and IT Consulting
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
