Senior Customer Success Manager

Screen Magic Mobile Media Pvt Ltd

Job Location:

Pune - India

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: Customer Success Manager
Location: Pune Work from Office Shift: US Shift (6:30 PM to 3:30 AM)

About the Role
As a Customer Success Manager at SMS Magic youll be the voice of our customersowning relationships driving adoption and ensuring they gain maximum value from our solutions. Youll manage accounts end-to-end boost customer satisfaction and identify growth opportunities through cross-sell and up-sell initiatives.

Key Responsibilities

Manage a portfolio of B2B SaaS accounts; drive renewals retention & revenue growth.
Conduct Quarterly Business Reviews (QBRs) and regular check-ins to track success metrics.
Proactively engage with customers to enhance experience & reduce churn.
Analyze account data to identify opportunities and craft growth strategies.
Collaborate with cross-functional teams to resolve issues & align on customer goals.
Capture and share customer feedback with internal teams for continuous improvement.
Lead onboarding training & adoption programs for customers.

Manage commercial activities and ensure SLA compliance.

Requirements

What Youll Need

5 years experience in B2B SaaS account management or customer success.
Strong CRM knowledge and experience managing customer lifecycles.
Excellent communication & interpersonal skills with a customer-first mindset.
Data-driven approach to problem-solving and strategy. & Ability to manage multiple priorities in a fast-paced environment.

Benefits

Why SMS Magic

Exposure to a global SaaS business with innovative technology.
A high-performance growth-oriented work culture.
Competitive compensation & performance-based rewards.
Flexibility learning opportunities & scope to make high business impact.

About SMS Magic
For 10 years SMS Magic has been a trusted messaging partner for global brands across industries like financial services retail education wellness and more. We deliver advanced simple-to-use messaging solutions to help businesses engage customers with a personal touch.

Required Skills:

Salesforce implementation

Role: Customer Success ManagerLocation: Pune Work from Office Shift: US Shift (6:30 PM to 3:30 AM)About the Role As a Customer Success Manager at SMS Magic youll be the voice of our customersowning relationships driving adoption and ensuring they gain maximum value from our solutions. Youll manage ...