Shared Service Manager Council Tax Revenues Benefits

CRA GROUP RECRUITMENT AND PAYROLL LTD

Job Location:

Hertfordshire - UK

Monthly Salary: £ 37 - 37

Experience Required: 1-3years

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

3 months contract with a Local Authority

Job Summary:

East Hertfordshire District Council is seeking an experienced Shared Service Manager Council Tax (Revenues & Benefits) to lead the administration and collection of Council Tax across its shared service.

The successful candidate will oversee the efficient delivery of Council Tax operations manage remote and office-based teams ensure legislative compliance and deliver outstanding customer service.

This is a key leadership role supporting the Assistant Director for Revenues & Benefits Shared Service in the collection of over 200 million in revenues annually.

Key Duties/Accountabilities (Sample):

Lead and manage the Council Tax function across the shared service ensuring accuracy compliance and efficiency.

Oversee the billing recovery and collection of Council Tax income exceeding 200 million.

Manage and motivate team members across hybrid working arrangements ensuring consistent performance and service quality.

Support the annual billing and year-end processes for the 2026/2027 financial year.

Liaise with internal departments partner authorities external auditors and government agencies to ensure effective delivery of statutory functions.

Monitor service performance and implement improvements to maximise collection rates and customer satisfaction.

Ensure adherence to relevant Council Tax legislation policies and procedures.

Provide strategic and operational support to the Assistant Director for Revenues & Benefits Shared Service.

Maintain accurate reporting performance monitoring and resource management.

Skills/Experience:

Proven management experience within Local Authority Revenues or a shared service environment.

In-depth knowledge of Council Tax legislation procedures and enforcement processes.

Strong leadership coaching and people-management abilities.

Excellent analytical and problem-solving skills with sound judgement in decision-making.

Demonstrated ability to deliver high performance in a customer-focused environment.

Experience of managing large-scale revenue collection and reconciliation processes.

Competence in interpreting and applying local taxation law and regulations.

Excellent communication interpersonal and stakeholder-management skills.

Proficiency in using Revenues & Benefits software systems and Microsoft Office applications.

IRRV Technician qualification or equivalent relevant experience is desirable.

Strong organisational budget-management and resilience skills.

Additional Information:

The closing date: 14/11/2025.

Location: Wallfields Offices Hertford SG13 8EQ (Hybrid working minimum one day in office Fridays).

Hours: 37 per week Monday to Friday.

Required Skills:

Proven management experience within Local Authority Revenues or a shared service -depth knowledge of Council Tax legislation procedures and enforcement processes. Strong leadership coaching and people-management abilities. Excellent analytical and problem-solving skills with sound judgement in decision-making. Demonstrated ability to deliver high performance in a customer-focused environment. Experience of managing large-scale revenue collection and reconciliation processes. Competence in interpreting and applying local taxation law and regulations. Excellent communication interpersonal and stakeholder-management skills. Proficiency in using Revenues & Benefits software systems and Microsoft Office applications. IRRV Technician qualification or equivalent relevant experience is desirable. Strong organisational budget-management and resilience skills.

3 months contract with a Local Authority Job Summary: East Hertfordshire District Council is seeking an experienced Shared Service Manager Council Tax (Revenues & Benefits) to lead the administration and collection of Council Tax across its shared service. The successful candidate will oversee the ...