Floor Lead Bicester Village Internal Only

Oxfordshire - UK

Monthly Salary: Not Disclosed

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

We are hiring a Floor Lead for our Bicester Village Store!

As a Floor Lead at Gymshark youll be an aspiring leader driving store performance and ensuring that every customer experience reflects our brands values of empowerment inclusivity and community. Youll lead by example supporting your team in delivering exceptional service product knowledge and operational excellence.

With a passion for fitness and fashion youll help coach and mentor your team ensuring they are equipped to provide a seamless shopping experience.

This position is Fixed-Term until January 2026

WHAT YOULL BE DOING:

Representing Gymsharks culture and values acting as a passionate advocate for the brand and inspiring your team to do the same
Assisting with the day-to-day operations of the store ensuring efficient execution of daily tasks and contributing to the stores strategic goals
Identifying growth opportunities within your team providing in-the-moment coaching feedback and support to foster personal and professional development
Leading by example to achieve KPIs driving team performance through motivation leadership and accountability
Be a role model for outstanding customer service product knowledge and operational excellence ensuring every customer has an exceptional experience
Collaborating with store management to support execute initiatives and special projects that align with business goals and brand standards
Bring positivity energy and fun to the workplace helping to create a motivated and engaged team environment
Feedback and contribute to a culture of continuous learning both individually
Frequently moves boxes weighing up to 50 pounds across the office for various needs
Keyholder responsibility opening and closing the store

WHAT YOULL NEED:

Customer Service Excellence Ability to engage with customers understand their needs and provide exceptional service to ensure a positive shopping experience in a fast paced retail store
Leadership Ability to coach and mentor a diverse team toward achieving store goals and delivering excellent customer experiences with proven experience in on the job coaching and providing valuable feedback
Communication Skills Clear friendly and effective communication with customers and team members to build rapport and share product information
Sales Skills Ability to identify customer needs and upsell or cross-sell products to maximize sales while maintaining a focus on customer satisfaction
Sales Goal Orientation Motivated to meet individual and team sales targets contributing to the overall success of the store
Team Collaboration Ability to work as part of a team supporting colleagues and working together to achieve store goals and deliver excellent service
Attention to Detail Ability to ensure the store is tidy products are well-organized and stock is accurately managed to create a welcoming shopping environment
Problem-Solving Ability to handle customer inquiries complaints or issues in a calm professional manner while finding quick effective solutions
Multitasking Managing multiple tasks such as assisting customers restocking shelves and processing transactions while maintaining efficiency and focus
Adaptability Ability to adjust to changing store needs from new product arrivals to shifts in customer traffic and seasonal demands
Positive Attitude & Enthusiasm Bringing energy positivity and a passion for fashion to every customer interaction and team collaboration
Product Handling & Stock Management Assisting with inventory management restocking shelves and ensuring products are well-kept and properly displayed
Key holder Previous responsibility of being a key holder

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. Were an equal opportunities employer and for us that means we always strive to be as inclusive as possible in all aspects of employment right from your application. Were committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If youd like to request a reasonable adjustment please email

We are hiring a Floor Lead for our Bicester Village Store!As a Floor Lead at Gymshark youll be an aspiring leader driving store performance and ensuring that every customer experience reflects our brands values of empowerment inclusivity and community. Youll lead by example supporting your team in d...