Customer Service Representative
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Job Location:
Monthly Salary:
Posted on:
7 days ago
Vacancies:
1 Vacancy
Job Summary
Our manufacturing client in the Irwin PA area is seeking a Customer Service Representative to support the sales and service departments.
-Prepare and manage quotations in SAP for machine spare parts consumables tooling contract services and other items by collaborating with customers and internal teams.
-Assist Regional Business Managers with feasibility quotes and order entry.
-Present quotations to customers and follow up to secure sales.
-Provide timely and professional responses to customer inquiries and requests.
-Conduct commercial contract reviews and process purchase orders in SAP.
-Support the Customer Service Manager with special projects and initiatives as needed.
-Contribute to the customer feedback process and ensure prompt resolution of issues.
-Complete customer supplier survey forms accurately and on time.
-Maintain up-to-date records in Salesforce including active and inactive machine serial numbers.
-Provide backup support to other Customer Service team members when required.
-High school diploma or equivalent required; business or administrative training preferred.
-Previous experience in customer service or inside sales preferred.
-Proficient in computer applications including SAP and Salesforce (or similar CRM systems).
-Basic understanding of machine tools and their components.
-Self-motivated with the ability to work independently in an office environment.
-Strong organizational skills with the ability to manage multiple tasks efficiently in a fast-paced setting.
-Familiarity with ISO standards and procedures related to quality and job performance.
#ZRPB
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Synerfac Staffing Employment Agencies are located across the U.S. for your convenience. Synerfac specializes in accounting, administrative, engineering, IT skilled trades, scientific, sales staffing and more.
