Arabic Speaker Sr. Finance Analyst, AWS Collections Team

- Normal Office Environment
- Report daily to the Pasay office.
- Fluent in Arabic and English
- This role will primarily be reporting on EMEA or mid shift but may also be requested to be on shifting schedule from time to time.
- Work during Holidays as may be required by the Company.
- May be asked to render overtime on critical and peak times as may be required by the Business.


As a Collections Analyst you will support Amazons Standard Strategic and Reseller customers to identify and resolve billing issues reconcile accounts and drive monthly collection targets. A successful individual will be self-motivatedsomeone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Amazon seeks a Collections analyst with at least 3 years COLLECTIONS experience in a large customer-oriented corporate environment for our AMAZON WEB SERVICES business line.


Key job responsibilities
- Manage a portfolio of customer receivables and work to maximize Amazons cash flow by solving customer payment issues.
- Full cycle of accounts receivable past due balances including: research analysis and account reconciliations.
- Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
- Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
- Managing internal and external Accounts Receivable inquiries.
- Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
- Understand the Amazon billing processes to provide guidance to customers identify defects and drive resolution upstream of AR.
- Understand the pain points of customers and solve our customers problems.
- Providing prompt efficient detailed customer-oriented service to customers.
- Escalating when appropriate to direct manager and/or senior leaders.
- Keeping detailed notes task creation and reminders in our collections tools.
- Acting as the Voice of the Customer for our top tier customers and Sales Teams reporting and acting on observed areas for improvement.
- Actively seeking solutions to customer and sales needs communicating trends to leadership and suggesting innovative solutions on behalf of the customer experience.
- Analyze trends and suggest process improvements.
- Perform other projects and duties as required.



- Degree in Finance/Accounting/Business Studies or other related areas
- Proficient in Arabic and English business communication
- At least 3 years of experience in Accounts Receivables or other customer facing department experience
- Proficient in Microsoft Excel and Word
- Strong communication skills both written and verbal in Italian & English
- Ability to provide exceptional customer experience
- Good interpersonal skills and team player
- Ability to take initiatives meet tight deadlines and prioritize workload

- Degree in Accounting/Finance or a related field
- 5 years experience in handling business customers
- Completed process improvement initiatives

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