Visitor Engagement Ambassador
Share
Job Location:
South Bend, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Full Time/ Part-Time: Part Time
Exemption: Non-Exempt
Bargaining: Non-Bargaining
Division: Venues Parks and Arts Visitor Experience
Location: Central city area various VPA facilities
Reports to: Superintendent of Visitor Engagement
Schedule: 5 days a week and/or up to 29 hours weekly
Pay Rate: $17.00
SUMMARY
The City of South Bends Venue Parks and Arts team is seeking a friendly proactive and community-oriented individual to join our team as a Visitor Engagement Ambassador. This role is essential in fostering a welcoming and vibrant atmosphere for our visitors residents and local business owners across our public spaces.
KEY RESPONSIBILITIES
Welcoming & Wayfinding:
- Greet visitors and residents at key city locations venue entry points or event spaces
- Offer directions to amenities such as dining shops restrooms playgrounds or event spaces
- Provide information about upcoming events park features or local activities/dining facilities
Community Interaction & Presence:
- Engage with community members and visitors to provide information assistance and a positive experience
- Seek feedback from visitors and communicate accordingly to improve experiences
- Walk through business districts and public plazas to check in with shop owners
- Act as a friendly mobile presence that helps people feel safe and welcome
- Event and Program Support:
- Assist with setup and breakdown of events as needed
- Help manage lines or crowd flow during busy event times
- Engage with event participants
Visible Stewardship:
- Collect litter while chatting with passersby
- Water flowers while connecting with city visitors
- Sweep sidewalks and remind people about trash/recycling efforts
- Report any issues related to safety cleanliness or infrastructure
NON-ESSENTIAL FUNCTIONS
Other related duties as assigned
QUALIFICATIONS
- Strong interpersonal and communication skills; enjoys engaging with the public.
- Ability to work independently and as part of a team.
- Reliable punctual and committed to creating a welcoming environment.
- Previous experience in hospitality customer service or community engagement is a plus.
POSITION REQUIREMENTS
- High School Diploma or combination of education and experience required
- Physically able to perform light maintenance tasks and remain mobile throughout the shift.
- Ability to perform visual inspections of facilities and patrons
- Ability to learn and educate the public about city guidelines park ordinances and other essential materials
- Requires walking standing and light physical activity in various weather conditions.
KNOWLEDGE SKILLS AND ABILITIES PREFERRED
- Security safety de-escalation techniques hospitality and customer assistance.
CERTIFICATES LICENSE REGISTRATION
- Valid Drivers License.
EQUIPMENT
- iPad camera custodial tools and misc. hand tools.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is frequently required to sit and walk and talk or hear. The employee is required to walk constantly; use hands to fingers handle or feel objects tools or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required in this job include vision and the ability to adjust focus.
WORK ENVIRONMENT
The noise level in the office environment is usually quiet and moderately loud in the field. The employee is frequently exposed to cold wet and humid conditions. Smoke free environment.
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Google Docs
- Serving Experience
- Retail Sales
- Android
- Product Demos
- Event Planning
- Events Management
- Event Marketing
- Dancing
About Company
South Bend is the economic, educational, media, and cultural hub of a multi-county region spanning the Michigan-Indiana border. It's the fourth-largest city in Indiana with over 100,000 residents. South Bend's flourishing collegiate community and burgeoning tech industry have built up ... View more
