Guest Service Assistant Work Dynamics

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Front Office Executive Guest Experience Assistant

Integrated Facilities Management

What this job involves

Commitment to facility operations excellence

Do you have superior technical know-how when it comes to maintaining a facility Lets talk! We always welcome people who can carry our torch for superior quality service.

In this role youll be our go-to guy when it comes to managing our sites daily Front Office Operations and Attending Visitors queries about the company directing visitors to appropriate contacts sorting out mails. Answering incoming calls and arranging appointments for guests to meet with company staff. Manage & guide walk-in candidates and clients at the reception. Handling helpdesk whenever required assist with the Administration. Receiving the complaints by the concern employees allocating to concern FM Department.

Performance Excellence

Are you driven by performance metrics Muster all the housekeeping staff of the shift before deployment and communicate priorities of the day. Taking rounds of the facility regularly to identify issues and take necessary actions. Handling and Coordinating clients queries / complaint. Issuing Temporary badge and laptop badge for all the clients trainers and vendors.

Championing Improvement

Do you get excited by improvement works As part of a larger team you will be involved in launching various improvement and savings programmes that will benefit both us and our clients. For example you will be involved in the implementation of energy management programmes to help cut utilities costs and eliminate wastages.

Maintaining SLA matrix for issues of Access card and ID card. Tracking the work orders PPM and other tickets to follow the SLA & SKPI as per the contract manage the people and team motivate the team towards the teamwork and service delivery Getting quote for the new requirements

Putting best practices in place

Do you like sharing ideas to improve the work process Maintaining data of Lost and Found. Doing billing for OPD and IP Patients. Taking rounds in hospital and Checking IP Patient Related quarries and providing service for them. Fixing and rescheduling appointments with doctor. Typing Discharge Summary Taking the Process of Insurance. Need to follow the company process policy ethics and monitor the same to avoid the lapses. Supporting for Karma audit client audit and manage the compliance of the service partners

Teamwork should also be one of your strongest points as youll work with a team to ensure that all performance targets set out in the contract are being met. To do this youll develop tools that help measure the technical teams performance on a quarterly or annual basis.

Sound like you. To apply you need to be:

Good communicator

Do you have an excellent command of spoken and written English and Chinese language Can you communicate technical issues to less able colleagues clients and vendors If you said yes to these bring your ambition and explore our world of possibility.

What we can do for you:

At JLL we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package.

Apply today!

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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