Customer Service Representative III

Yuba City, CA - USA

Hourly Salary: $ 20 - 26

Posted on: 3 days ago

Vacancies: 1 Vacancy

Job Summary

The Position

The City of Yuba City is currently recruiting for Customer Service RepresentativeI/II!

This recruitment will close Thursday November 20 2025 at 12PM (PST) or upon receiving seventy-five (75) minimally qualified applications.

Do you have a passion for public service and exceeding customer expectations Come join our Finance team! The City of Yuba City is looking for a successful candidate who will play an active role in the existing operational success.

Under supervision performs a variety of customer service duties including receiving and issuing receipts for money utility billing building permits business licensing and parking citations; responds to requests and inquiries within scope of authority and performs other related work as required.

Customer Service Representative I: This is the entry level of the customer service series and employees in this classification work under close and continuous supervision performing a group of repetitive or closely related duties according to established procedures. Generally work is observed and reviewed both during its performance and upon completion. The Customer Service Representative I classification is considered to be an on-the-job training position.

Customer Service Representative II: This is a journey-level class of the customer service series and positions are normally filled by advancement from the classification of Customer Service Representative I or when filled by the outside requires customer service experience. Incumbent works under general supervision and within a framework of established procedures is expected to perform a variety of duties with only occasional instruction or assistance. Adequate performance at this level requires the knowledge of departmental procedures and precedence and the ability to choose among a limited number of alternatives in solving routine problems. A Customer Service Representative II is expected to work productively even in the absence of supervision. Work is normally reviewed only on completion and for overall results.

For further details and more information on essential functions of the position please refer to the job description:Customer Service Representative I/II

Please note: A mandatory online exam will be part of the selection process following the close of the recruitment. Those moving forward in the process will receive a link via email to take the online exam. This is one of several steps of the hiring process. Please plan accordingly.

A City Hall holiday closure has been instituted for the period beginning Monday November 24 2025 through Friday November 28 2025. City Hall will be CLOSED to the public during this time. Any inquiries regarding the recruitment or the application process will be addressed the week of December 1 2025 when City Hall reopens.

If you have any questions please reach out to the Human Resources Department at or at .

Minimum Qualifications

Customer Service Representative I:

Education: High School diploma or equivalent.
Experience: At least one (1) year of recent full-time cashiering customer service or related financial recordkeeping experience with a strong emphasis on communication and customer service.

Customer Service Representative II:

Education: High School diploma or equivalent.
Experience: At least two (2) years of recent full-time cashiering customer service or related financial recordkeeping experience with a strong emphasis on communication and customer service.

Important Information

IMPORTANT INFORMATION:
FINAL FILING DATE: Thursday November 20 2025 at 12PM (PST) or upon receiving seventy-five (75) minimally qualified applications.
The information above is a brief summary of job duties. Please visit for additionalinformation regarding this position and employment with the City of Yuba City.

You must demonstrate that you meet the minimum qualifications of the position.
Please complete ALL sections of the application. A resume or other supplemental materials may be attached to your application but will not be accepted in lieu of completing any part of the application. Blank applications that reference see resume will be disqualified. Your resume and supplemental materials will not be considered as part of the initial screening process.
Be sure to review your application prior to submission. No new or additional information will be accepted after the closing date.
Application materials are the property of the City of Yuba City and will not be returned.
It is your responsibility to keep your NEOGOV profile updated including any changes to your telephone number and email address. Failure to do so may result in missed notification of exams or interviews.

Selection Process
The minimum qualifications as stated in this job announcement represent only the basic requirements of the the minimum qualifications does not guarantee that a candidate will be invited to participate in the next step of the selection process.
The recruitment process involves multiple steps which may include but are not limited to:

Video One-Way Interviews
Speed Interviews
Oral Panel Interviews
Department Interviews
Written Testing
Physical Agility Testing for Safety Positions

Please note: The entire recruitment process from recruitment opening date to start date could take 6 12 weeks for successful candidates.
Final candidates must pass pre-employment screening which may include:

Fingerprinting
Criminal Background Check
Substance Screening
Medical Evaluation
Reference Check

Equal Employment Opportunity
The City of Yuba City does not discriminate on the basis of sex religion race color national origin age or disability in employment or the provision of service. Veterans women minorities and the disabled are encouraged to apply. EOE.

The Human Resources Department will make reasonable efforts in the recruitment process to accommodate candidates with contact the Human Resources Department at least 72 hours in advance so such aids or services can be arranged. TTY users may contact Human Resources at .

The provisions of this job announcement do not constitute an expressed or implied provisions contained in this announcement may be modified or revoked without notice.

Questions
Thank you for your interest in employment with the City of Yuba City. If you have questions regarding this job announcement or the application process:

For a comprehensive step-by-step guide to the NEOGOV application process visit the City of Yuba City website: the Human Resources Department at
Call the Human Resources Department at
Visit City Hall: 1201 Civic Center Blvd Yuba City CA 95993

About the City

The City of Yuba City is located in Sutter County adjacent to the beautiful Feather River and at the base of the Sutter Buttes the smallest mountain range in the world. Located just 40 miles north of Sacramento Yuba City is the agricultural economic and social center of the Yuba-Sutter Region. The area offers excellent outdoor activities such as hiking boating fishing water skiing hunting biking horseback riding and is within comfortable driving distance of the Bay Area Lake Tahoe and other recreational areas.
The City is the perfect mix of urban convenience and small town charm. A historic downtown and modern shopping facilities make shopping convenient and a pleasure. The City prides itself in its well-maintained parks and aquatic center while offering a wide range of recreational activities for the entire family.

Required Experience:

Unclear Seniority

The PositionThe City of Yuba City is currently recruiting for Customer Service RepresentativeI/II!This recruitment will close Thursday November 20 2025 at 12PM (PST) or upon receiving seventy-five (75) minimally qualified applications.Do you have a passion for public service and exceeding customer e...