Customer Journey Expert Model Design & Lead Generation
Share
Job Location:
Amsterdam - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
At ING our ambition is to become Europes leading mobile bank. Within Tribe Growth we use data and customer insights to continuously improve our services and align them with what customers truly need from a holistic perspective. We make ING increasingly customer-centric and ensure that data plays a central role in our decisions and support this we are launching a new Customer Relationship team focused on strengthening customer engagement and maximizing lifetime value through data-driven strategies.
The team
The Customer Relationship team within Tribe Growth will play a central role in shaping how ING understands and serves its customers. The team will deliver market and customer research insights (including NPS) and analytical models that empower product tribes to act on customer needs across the entire lifecycle - not just at the product level but holistically.
Within the Customer Relationship team youll be part of Model Design & Lead Generation which focuses on building maintaining and improving analytical models that collect analyse and interpret data at both customer and product levels. All with the goal of fuelling the organization with insights and lead-generation opportunities to respond to evolving customer needs across the lifecycle.
Youll work within this multidisciplinary team collaborating closely with a product lead data analysts and data scientists to ensure strategic alignment and delivery bridging the gap between data risk and business.
Roles and responsibilities
As a Customer Journey Expert in Model Design & Lead Generation you:
- Understand customer needs and behaviours across the lifecycle and enhance customer experience through personalized and timely interventions
- Translate insights into action enabling product tribes to improve engagement and retention
- Support model development and risk processes by being the bridge between business data and risk parties for models such as Propensity to buy Next Best Action Churn Forecasting Customer Lifetime Value and Hidden Affluent
- Foster collaboration ensuring alignment across tribes and functions
How to succeed
We hire smart people like you for your potential. Our biggest expectation is that youll stay curious. Keep learning. Take on return well back you to develop into an even more awesome version of yourself.
- 5 years of experience with predictive modeling segmentation and lead generation techniques
- Experience in collaborating with cross-functional teams in analytics customer strategy and risk
- You have a customer-centric mindset and a deep understand of the customer life cycle
- You are able to translate complex data insights into actionable recommendations
- You are a self-starter collaborative and eager to continuously improve and make impact
- Excellent stakeholder management to foster collaboration between data risk and business teams
- Hands-on experience with data (e.g. SQL Python dashboarding tools) is a plus.
- Experience in the financial sector is a plus
- Fluent in English.
Diverse perspectives fuel innovation and growth. Even if you dont meet every requirement your unique skills could make a difference. If you bring a fresh perspective we want to hear from you. Together we create better solutions for our customers.
Rewards and benefits
We want to make sure that its possible for you to strike the right balance between your career and your private life. Find out more about our employment conditions.
The benefits of working with us at ING include:
- A competitive salary aligned with your skills and experience
- 25-28 vacation days depending on your contract
- Pension scheme
- 13th month salary and 8% holiday allowance
- Individual Savings Contribution (BIS) 3.5% of your gross annual salary
- Flexible working hours and hybrid working options
- A mobility card: choose your mode of transport for commuting each day with free public transport on weekends.
- Personal growth and challenging work with endless possibilities
- An informal working environment with a diverse group of innovative colleagues
About us
Curious about how ING empowers people and businesses to move forward Discover what we do and what we can offer you.
Questions
Contact the recruiter attached to the advertisement. Want to apply directly Please upload your CV and motivation letter by clicking the Apply button.
Key Skills
- Sales Experience
- Door-to-Door Experience
- B2B Sales
- Time Management
- Marketing
- Cold Calling
- Salesforce
- Inside Sales
- Telemarketing
- Customer relationship management
- CRM Software
- Lead Generation
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
