Learning Impact and Insights Analyst

About the team

About the role

What Youll Do

• Partner with the Tech Talent Development team to define what and how we measure the impact across onboarding manager development and AI enablement initiatives

• Collaborate with our People Analytics team to align on metrics share insights and tell cohesive data stories

• Work with technical leaders to measure productivity quality and operational outcomes that reflect enablement and business impact.

• Partner with data engineers to enhance dashboards and reports that visualize workforce trends especially around Enablement and AI adoption.

• Create and maintain data products that inform monthly and quarterly business reviews ensuring leaders have clear actionable insights.

• Build lightweight dashboards and scorecards to show adoption engagement and behavioral change over time

• Define and monitor key success metrics for priority programs (e.g. time-to-ramp manager feedback quality AI adoption)

• Triangulate signals from surveys performance attrition and feedback loops to identify patterns and opportunities

• Translate insights into clear actionable stories for program leads and org stakeholders

• Support quarterly reviews and calibration with clean data-driven insights that highlight program effectiveness

• Promote data-informed practices across PEMD empowering leaders to coach measure and drive team performance.

In addition to a competitive base salary and benefits this position is also eligible for equity awards based on factors such as experience performance and location.

Who you are

• Youre curious data-savvy and obsessed with asking: Did this actually make a difference

• You spot patterns in messy data and turning them into clean actionable insights

• Youre leaning into technology specifically AI to think differently about how you operate gather and interpret data and make recommendations.

• Youre a builder; curious innovative and eager to experiment and to test new ideas

• You manage projects end-to-end from framing the problem to delivering insights and driving adoption

• You collaborate seamlessly with technical leads HRBPs and People Analytics to connect learning to outcomes.

• You blend quantitative and qualitative approaches to uncover meaningful insights

• You creatively draw from diverse data sourcessurveys document metadata meeting transcripts and moreto tell a complete story.
  

What You Bring

• 3 years experience designing/analyzing programs for measurable behavior change including expertise in analytics applied behavioral science or people analytics

• Hands-on proficiency in SQL Python and visualization tools like Tableau

• Familiarity with statistical methods including exploratory data analysis descriptive and inferential statistics and A/B testing frameworks

• Familiarity with Databricks is a plus

• Support experimentation and A/B testing where applicableparticularly for new onboarding formats or AI adoption programs

• Translate learning goals into measurable hypotheses and partner with program leads to embed data collection into program design

• Proficiency in tools like Excel/Sheets and survey platforms (e.g. Qualtrics)

• Proficiency leveraging AI to guide analysis

• Strong storytelling skillsyou can distill data into clear takeaways and recommendations

• Familiarity with learning effectiveness frameworks is a plus but not required

• Ability to balance detail with speeddelivering insights that are good enough to take action vs. waiting for perfection

• A collaborative low-ego mindset and a high bar for quality

Get to know us

At Zillow were reimagining how people movethrough the real estate market and through their careers. As the most-visited real estate platform in the U.S. we help customers navigate buying selling financing and renting with greater ease and confidence. Whether youre working in tech sales operations or design youll be part of a company thats reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025 and included on the PEOPLE Companies That Care 2025 list reflecting our commitment to creating an innovative inclusive and engaging culture where employees are empowered to grow.

No matter where you sit in the organization your work will help drive innovation support our customers and move the industryand your careerforward together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive innovative environment with the best employees. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. If you have a disability or special need that requires accommodation please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.