Unified Communication (UC) Service Consultant (mfd)

Position Description:

Were establishing a brand-new technology and innovation hub in Sofia and you can be part of it from day one.
Here you wont just be shaping our services for German clients; youll also help us build a strong presence in the Bulgarian market. Youll collaborate closely with our teams in Germany bring in your ideas and influence the tools processes and culture of our new Sofia location from the ground up.
In short: Were blending the energy of a fresh start with the reliability of a global player. If youre excited about building something new both locally and internationally this is the place to make your mark. Apply now and be part of our success story in Sofia! #BePartofourStory

Your future duties and responsibilities:

For our public sector client we are looking for an experienced Support Specialist with expertise in telephony. The start date is flexible following successful onboarding

• You will work as part of the 3rd Level Support team assisting users with issues or errors related to Unified Communications (UC).
  
• Act as the interface between operations and project teams ensuring smooth onboarding of new sites and services into the managed service environment.
  
• Plan and implement new releases of the UC software in use.
  
• Collaborate with vendors from our solution portfolio to resolve incidents and contribute to product enhancements and adaptations.
  
• Support our automation team and participate in implementing automation solutions.
  
• Maintain regular contact with customers gather their requirements and requests and organize their implementation.
  
  

Required qualifications to be successful in this role:

• 5 years of hands-on experience in the IT services industry including areas such as networking and telecommunications
  
• Experience working with ticketing systems (Incident and Change Management) and familiarity with ITIL practices
  
• Proven experience in transitioning tasks into a Managed Service environment
  
• Knowledge of telephony systems (including other vendors such as Nortel Alcatel Siemens etc.) and their administration and support
  
• Experience with the Cisco Collaboration Suite or Microsoft Teams telephony would be an advantage for onboarding but is not a prerequisite
  
• Familiarity with Microsoft Teams administration and management can help accelerate onboarding
  
• Fluent German (minimum C1 level) and English proficiency (minimum B1 level)
  

What We Offer:

• Team Culture: Youll find colleagues here who make collaboration enjoyable. We interact openly use first names across all levels and dont think in hierarchies or silos.
  
• Contract & Working Time: Permanent full-time contract with a standard 8-hour workday.
  
• Flexible Work Setup: Enjoy the best of both worlds with our hybrid work model combining office presence in Sofia with remote work from home.
  
• Working Hours: Flexible working hours tailored to project needs and client requirements.
  
• Leave Policy: 25 days of paid vacation.
  
• Volunteer Opportunities: Make a positive impact with 8 hours of paid leave for voluntary work.
  
• Financial Benefits: Invest in your future with CGIs Share Purchase Plan (SPP) and Profit Participation Plan (PPP) co-funded by CGI and offering flexible payout options.
  
• Career Development: Benefit from clear career progression paths and opportunities to grow within the company.
  
• Continuous Learning: Access our internal learning platform CGI Academia to shape your skills based on your interests. Learn up to 9 languages via goFLUENT.
  
• Referral Rewards: Extend your network refer friends and earn bonuses through our rewarded referral program.
  
• Health & Wellbeing: Access our Health and Wellbeing Portal for resources that support your physical and mental health.
  
• Workplace Equipment: Receive a budget for noise-cancelling headphones ergonomic office equipment and optical glasses for screen work.
  
• Office Environment: Work in a state-of-the-art co-working space in Sofia with complimentary coffee tea and water to keep you refreshed throughout the day.
  
  
  #LI-MP7

Skills:

• English

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.