Executive, Employee Services

This role would also be leading a team of front office staff and café vendor partner.

Cafeteria Kitchn Pantry & Events operations:

• Food & Customer Service:

Plan and direct the preparation and serving of all food and beverages.

Ensure high food quality presentation and adherence to food safety and sanitation regulations.

Handle customer complaints and feedback to resolve issues and enhance customer satisfaction.

Collaborate with chefs and nutritionists to plan and cost menus.

Develop new menu items based on seasonality and customer preferences.

• Compliance & Standards:

Ensure adherence to all procedures and safety standards by FSSAI and organizational policies.

Promote nutrition awareness and compliance with health standards.

Contract management adherence to SLA daily governance for maintaining standards and pricing

• Staff Management:

Overlook recruitment & training of cafeteria staff including kitchen and serving personnel.

Create and manage staff schedules ensuring proper shift coverage.

Conduct staff meetings providing coaching and development.

• Operations & Logistics:

Oversee daily operations to ensure smooth and efficient service.

Manage inventory coordinate with vendors and order supplies and raw materials.

Ensure proper maintenance and functionality of all cafeteria equipment.

• Financial & Administrative:

Manage budgets control expenses and implement cost-saving measures.

Maintain accurate records of MIS inventory daily FSSAI compliances

General Administration

• To lead supervise and coordinate providing general administration needs like: Stationary Business cards Courier services Pool car services Visitor Management and others as per office needs.

• Lead on end-to-end contract renewals collaborate with Finance and Purchasing team and liaise with respective ES vendors negotiate contracts in partnership with Ford Purchase team and monitor vendor performance against agreed-upon standards/SLAs.

• Oversee budgeting cost control and financial reporting for all ES operations.

• Ensure compliance with all health statutory and safety regulations.

• Managing Governance ES KPIs complaints monitoring escalation and reporting

• Ensure Ford mandatory training / culture awareness is provided to vendor employees deployed at GTBC.

• Lead & collaborate with Ford Land on infrastructure matters HRBP and Other stakeholders based on Employee Engagement Programs/Events.

• Any Bachelor/ Master s degree in any discipline.

• 8 years of total working experience in Cafeteria Management & Hospitality.

• Proven experience in high volume industrial catering with OEM / Auto / Manufacturing industry.

• Strong leadership and team management skills.

• Excellent communication interpersonal and customer service skills.

• Ability to manage budgets and control costs.

Knowledge of relevant regulations and compliance requirements.