Supervisor, People Services

The People Services Supervisor leads a team of five Tier 1 People Services Specialists responsible for delivering exceptional HR support to associates managers and the HR organization. This role oversees the Tier 1 team as they deliver front line HR support onboarding processes HR program execution and other HR services ensuring compliant efficient and above all positive associate experiences. The Supervisor acts as an escalation point drives process improvements and partners with HR Centers of Excellence (COEs) and fellow support functions to optimize HR service delivery workflows.

JOB LOCATION: Hybrid in Deerfield (On-site Tuesday Wednesday and Thursday)

RESPONSIBILITIES:

• Lead and develop a team of five People Services Specialists through weekly team meetings and individual check-ins.
• Provide feedback coaching and guidance to ensure team alignment and performance.
• Serve as an escalation point for complex onboarding pre-employment and AskHR inquiries.
• Oversee requisition and offer letter creation pre-employment screening and onboarding processes.
• Evaluate onboarding structure and rotational ownership model; implement improvements.
• Partner with COEs to update onboarding materials semi-annually.
• Oversee execution of HR programs including Tuition Reimbursement Relocation Referral SOAR recognition and HR intranet content updates.
• Monitor compliance for I-9 and E-Verify processes; develop governance standards.
• Monitor AskHR (Jira) dashboards weekly; identify trends and drive efficiency improvements.
• Ensure Tier 1 SOPs working documents and SmartSheets are accurate and updated.
• Partner with HR Managers COEs and other support teams to identify and deliver process improvements and minimize escalations.
• Ensure SLAs are met across Tier 1 activities.
• Support lead and/or oversee special projects as assigned.

Qualifications :

BASIC QUALIFICATIONS:

• 3 years HR experience preferably in HR operations or shared services or a related HR discipline
• 1 years minimum as a people manager with demonstrated ability to effectively lead others including providing coaching feedback and development
• Bachelors degree in HR or related field.
• Strong knowledge of core HR processes and HR program administration.
• Proficiency in HR systems (Workday Smart Recruiters Smartsheet) and Microsoft Office Suite - Word Excel PowerPoint Outlook & cloud-based filesharing platforms (Box SmartSheet)
• Familiarity with compliance requirements (I-9 E-Verify).
• Excellent communication and problem-solving skills.
• Strong attention to detail and ability to prioritize in a fast-paced evolving organization.

PREFERRED QUALIFICATIONS:

• Experience with case management systems and processes such as ServiceNow Workday Help or Jira Service Management
• SHRM-CP or PHR certification

Additional Information :

Fortune Brands believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is Hiring Pay Range: $70000 USD - $110000 USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a role-based sales incentive plan.

At Fortune Brands we support the overall health and wellness of our associates by offering comprehensive competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates unique needs. This includes robust health plans a market-leading 401(k) program with a company contribution product discounts flexible time off benefits adoption benefits and more. We offer numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

Fortune Brands is built on industry-leading brands and innovation within the high-growth categories of water outdoors and security. The Company makes innovative products for residential and commercial environments with a growing focus on digital solutions and products that add luxury contribute to safety and enhance sustainability. To learn more visit our website at .

Equal Employment Opportunity

Fortune Brands is an equal opportunity employer. Fortune Brands evaluates qualified applicants without regard to race color religion sex gender identity or expression national origin ancestry age disability/handicap status marital status protected veteran status sexual orientation genetic history or information or any other legally protected characteristic.

Reasonable Accommodations

Fortune Brands is committed to working with and providing reasonable accommodations to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application or interview process please contact us at and let us know the nature of your request along with your contact information.

Important Notice: Protect Yourself from Fraudulent Job Postings

To protect yourself from fraudulent job postings or recruitment scams please note that Fortune Brands job postings are exclusively hosted on our website at via our SmartRecruiters platform. Fortune Brands will never request banking information or sensitive personal details until an offer of employment has been accepted and the onboarding process begins.

Remote Work :

No

Employment Type :

Full-time