Renewal Manager

Position Summary:

The best Renewal Managers (RM) are well organized can track/progress several renewals in parallel and work cross functionally within Jitterbit and also with the customer. 
Closely working with the RMs and CSMs Teams across the globe in a warm and positive environment.
They manage and understand clearly legal agreements and work with all parties involved in planning executing and submitting renewals to finance; including executives sales customer success teams.
This includes engaging with internal parties and customers 4 to 5 months before renewal to plan the next term. Their greatest skills are having the ability to organize process negotiate and coordinate the terms of the next subscription period.

The environment for this role is fast-paced and will be in the corporate spotlight reflecting keen interest by the executive team and the Board of Directors.
Team resources will be drawn from several other groups requiring the ability to succinctly and accurately outline the situation for prioritization purposes.
A strong predictor of success for a RM is the ability to coordinate the activities with multiple internal and external constituents.
The RM has no direct staff. He/she must influence others by outlining the business conditions of his/her customers and drive the organizations (Customer Partner & Jitterbit) toward an agreed upon set of objectives negotiating and making trade offs along the way.

Performance Objectives:

1. Get up to speed with Jitterbit processes and tools: During the first 60 days learn and start using Jitterbits process to engage with customers and internal stakeholders & constituents. Including other activities such as: how to prep and conduct an On-Boarding Kickoff review what a customer has licensed and how the platform is used; document where customers are in their journeys; assess risk and define mitigation plans when necessary; and prepare drive & negotiate renewals.
2. Manage a portfolio of customers: Engage early with a portfolio of accounts and internal Account Executives (AE) and Customer/Partner Success Managers (CSM/PSM) assigned to these accounts to understand the objectives of the next renewal. Feel comfortable scheduling/leading calls with internal and external stakeholders. Drive toward completing the renewals at least 30 days before the start of the next term.
3. Review and understand the contractual agreements in place: Drill down into the specifics of the different agreements executed over the years with customers extract & communicate what was agreed upon and compare to what is being used. Able to understand and communicate product and pricing information as well as basic contract terms.  Engages legal when there are non-standard terms. As the relationship expands present a coherent proposition aligned with customers needs and capture what is agreed upon into contractual documents. RM is comfortable pushing back when terms are not being met and setting/communicating expectations surrounding the contract/renewal. Closely work with legal on all changes to our agreements to ensure the latest terms are taken into consideration.
4. Command of the Message: Learn and be able to explain what Jitterbit does within a month of new features being released (high level value prop). Coordinate with AE & CSM/PSM when interest is expressed to learn more.
5. Command of the Sale: Apply Jitterbits methodology to properly forecast and assess risk around renewals and expansions on a weekly basis. Meet quarterly defined renewal rate and expansion targets. Identify early potential risk and collaboratively define a mitigation plan to reduce risk of churn.
6. Document & communicate customers status: Document where each customer the progress for on the renewal the potential risks overall health of accounts and info gathered along the way about the customers success plan.
7. Launch Escalations: When Jitterbits environment does not respond in alignment with business or technical priorities of our customers identify and hand over management of the escalation to the proper group: CSM/PSM Support PS AE or other as appropriate.

Qualifications :

• A RM for account needs at least 2 years managing renewals and has reviewed/managed renewals for hundreds of accounts.
• Successful RM has a track record of on-time renewals; is comfortable with a high level of collaboration across teams and has strong organization and time management.
• This includes working with most departments within the organization as well as third parties such as partners contributing to a desired outcome.
• Good experience reviewing contracts negotiating preparing proposals and closing the loop on initiatives and programs are key to the success of the RM.

Additional Information :

What Youll Get:

• Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
• Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
• Career development and mentorship
• A flexible remote-friendly company with personality and heart

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Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.

Remote Work :

Yes

Employment Type :

Full-time