Service Manager Portal (mfd)

• Own and manage day-to-day operations of METRO Link ensuring stability data quality and alignment with METROs Master Data Governance framework. 
• Act as second-line escalation point for incidents and service requests related to supplier onboarding registration and master data workflows. 
• Coordinate with development and QA teams to diagnose integration and process issues between METRO Link and SAP MDG-S systems. 
• Support implementation of System Integration Testing (SIT) and User Acceptance Testing (UAT) for maintenance workflow features within METRO Link for both GOODS and COST suppliers. 
• Drive rollout of Wave 3 and subsequent country deployments where METRO Link acts as the entry point for suppliers in the Listing and Supplier Master Data maintenance processes. 
• Analyze incidents monitor SLAs and apply corrective actions to prevent recurrence. 
• Manage backlog items define and refine requirements and collaborate with the development partner (Wipro) to ensure timely delivery of fixes and enhancements. 
• Maintain service documentation workflows and integration diagrams ensuring knowledge transfer across teams. 
• Prepare and present OKRs KPIs and service health reports to the Supplier Master Data Steering Committee. 
• Promote transparency and collaboration across domains such as Finance Own Brand Supply Chain and Quality. 
• Support implementation of the new Supplier Identity and Access Management (IAM) platform (SailPoint Microsoft Entra External ID) to improve security and scalability.

Qualifications :

Required Skills & Qualifications:

• Bachelors degree in Business Information Systems Computer Science or a related field. 
• 5 years of experience in Supplier Master Data Management Data Governance or Service Management in enterprise environments. 
• Deep understanding of SAP MDG-S S/4HANA Business Partner and supplier onboarding workflows. 
• Proven experience coordinating SIT/UAT phases managing integration testing and supporting production rollouts. 
• Working knowledge of API-based integrations and MDM architectures (SAP MDG REST APIs). 
• Familiarity with incident and change management tools (e.g. JIRA ServiceNow). 
• Strong analytical and problem-solving skills with attention to detail and process reliability. 
• Excellent communication and stakeholder-management skills across business and technical teams. 
• Demonstrated ability to work independently prioritize under pressure and deliver consistent results. 

Nice-to-Have Skills:

• Experience with SailPoint Microsoft Entra External ID or similar IAM solutions. 
• Exposure to Google Cloud Platform (GCP) and modern service monitoring tools. 
• Understanding of data-driven delivery OKR frameworks and agile methodologies. 
• Knowledge of supplier collaboration portals data validation logic or data cataloguing concepts. 
• Previous experience in multi-country system rollouts and data harmonization initiatives.

Additional Information :

What we offer at  

Hybrid and agile work: thrive in a flexible multicultural environment.
We offer support whenever you need it - at every stage of your professional journey.
We want you to become the best version of yourself with individual and company-wide programs and trainings for people development. Focused among other on development leadership appreciation ... its time to upskill your career.

Support with individual solutions: we are people-caring!
At we promote work-life balance through a hybrid working model. Youll be part of self-organizing multicultural teams that collaborate in an agile setup.

People development: when you grow so do we!
Want to know more about all our benefits Discover more here. 

Lets connect soon. Apply for the role now!

Position grade within our career framework: Service Manager 3 (Md7). 

Remote Work :

No

Employment Type :

Full-time