Director Patient Access Services

Education
H.S. Diploma or equivalent with 4 additional years relevant work experience in lieu of a degree required. Or 3 years relevant work experience required with Bachelors Degree Business Healthcare Administration Accounting Finance

Experience
3 years relevant work experience in a healthcare business office patient access etc. (with Bachelors Degree) required Or 7 years relevant work experience in a healthcare business office patient access etc. (without Bachelors Degree) required.
2 years experience managing and/or leading a team preferred

** Highly prefer candidates with management experience **

Why Texas Health

At Texas Health Resources our mission is to improve the health of the people in the communities we serve.

As part of the Texas Health family and its 28000 employees were one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

Learn more about our culture benefits and recent awards.

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Director Patient Access Services

Are you looking for a rewarding career with family-friendly hours and top-notch benefitsWere looking for qualifiedcandidateslike you to join our Texas Health family.

• Work location: Texas Health Denton Denton TX
• Core work hours: Monday-Friday 8:00a-5:00p. This position is hybrid remote/onsite. Vast majority of time will be remote but there will be ad hoc and required meetings onsite throughout the year.

Texas Health Denton

Since 1987 Texas Health Denton has delivered trusted full-service care to residents across North Texas and Southern Oklahoma. With 255 beds more than 1100 employees and 450 physicians on our medical staff were one of the largest employers in Denton County.

We offer advanced care in robotic and endovascular surgery general surgery orthopedics and sports medicine spine and back services emergency medicine and weight loss surgery. Additional services include cancer treatment critical care neonatology cardiac CT imaging neurology electrophysiology stroke care vascular care womens and infants services interventional radiology and wound care including hyperbaric treatment.

Our four-story Women and Infants Specialty Center features twelve labor and delivery beds two C-section suites six antepartum beds and 24 postpartum beds. We are Dentons only provider of obstetrical and neonatal intensive care and the largest provider of obstetrical services in Denton County. The facilitys ground floor includes a dedicated breast imaging center outpatient physical therapy cardiac rehabilitation and our internal medicine residency program.

Texas Health Denton is a Joint Commission-accredited Primary (Level II) Stroke Center a certified Chest Pain Center a Metabolic and Bariatric Surgery Center of Excellence and a Magnet-designated hospital. Were also actively pursuing Level III Trauma Center designationfurther strengthening our commitment to emergency care excellence.

Job Duties

Oversees operations for assigned entity(ies) for Patient Access Services including patient registration pre-admission pre-certification and verification of accounts patient financial counseling emergency service registration scheduling cashier and other related patient access services.

Responsible for the design and implementation of entity and/or system policies related to data collections patient and family education the Corporate Compliance program patient rights and responsibilities legal consents release of information medical staff bylaws and JCAHO state and federal regulations as needed.
Responsible for ensuring the entitys achievement of Patient Access KPIs such as: prevention/resolution of duplicate Medical Record Rate prevention/decrease of bad address rate.
Provides oversight and direction for system downtime procedures and implementation.

Ensures that employees within the department are treated within the guidelines of the THR Promise and that Promise information and training is effectively communicated.
Recruits hires dismisses disciplines and performs performance evaluations according to system policies/procedures.
Ensures that new employees receive appropriate system and departmental training and that necessary follow-up training is provided staff with quality performance issues. Ensures appropriate on-line Patient Access education completion rates and implement training needs as identified by the PAS Council.

Implements policies and procedures and standardized processes to meet agreed upon performance standards set for Patient Access.
Utilizes of front end tools/processes KFA status and action plans to address operational deficiencies.
Submits monthly statistics/reporting as required.
Resolution of specific issues as identified by Entity CFO or other senior leadership as required.

Completes other duties and/or participates in special project as assigned.