Air Import, Operations Agent
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Job Location:
Hawthorne, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Scope of Position: Ensure accurate and timely billing for all air import shipments maintaining compliance with company policies and customer agreements.
Key Responsibilities:
- Prepare and issue invoices for air import shipments based on agreed rates and tariffs.
- Validate charges against carrier invoices tariffs and customer contracts.
- Coordinate with operations to confirm shipment details and resolve discrepancies.
- Maintain billing records and ensure proper documentation for audits.
- Communicate with customers regarding billing inquiries and adjustments.
- Monitor aging reports and assist in resolving billing-related disputes.
Position Schedule: Monday-Friday 7:30AM 4:30PM
Major Duties and Responsibilities:
- Ensure smooth and timely freight flow
- Ensure accurate and timely data entry into our invoice / operating system
- Complete billing reports on daily basis (INB F2F FDS Settlement Report)
- Ensure documents are timely sent to customer or broker for customs purposes
- Ensure timely delivery/dispatch of freight to customers for Import shipments
- Use Air Import Workflows on daily basis
- Interact with our customers in arranging their international shipments meeting customer service standards
- Follow up on customer emails showing exceptional customer service
- Contribute to maintain strong relationships with suppliers (airlines trucking companies and others)
- Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
- Understand department process flow constantly looking for areas of improved efficiency
- Ensure all customers standard operating procedures are followed and updated
- Meet KPI standards as per the company procedures
- Overseas communications timely responses to emails and requests (internal and external)
Qualifications :
Minimum Qualifications:
- High School Degree or equivalent required
- Successful candidates must pass a background check
- Must be legally authorized to work in the United States
- Must not require future sponsorship for employment visa
- Fluent in English both written and verbal
- Must have the ability to work overtime in support of the departments needs
- Must be able to commute to the city of Hawthorne CA
- Comfortable with numbers and basic mathematical skills
- Comfortable working in a professional business environment
Desired Qualifications:
- Associates or Undergraduate Degree Preferred
- Good computer skills (Word Excel and familiarity with PowerPoint)
- Ability to multi-task and prioritize throughout the workday while remaining focused and organized
- Demonstrated ability to be proactive in thought and action
- Strong organizational skills
- Analytical with a strong attention to detail
- Effective interpersonal skills including proven ability to listen comprehend effectively communicate clearly and concisely to obtain positive results
- Ability to work independently and in a collaborative team environment
- Willing to pitch in and help on last minute projects or assist team members
- Excellent written verbal and interpersonal communication skills
- Has a demonstrated strong work ethic and reliability
- Strong communication and problem-solving abilities.
- Strong attention to detail and accuracy in financial data.
- Knowledge of air freight pricing tariffs and Incoterms.
- Proficiency in billing systems and MS Excel.
- Ability to work under deadlines and prioritize tasks.
- Good communication skills for internal and external coordination.
Additional Information :
Reporting Structure
- Supervisor and Manager
Expeditors offers excellent benefits
- Paid Vacation Holiday Sick Time
- Health Plan: Medical Prescription Drug Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
The hourly rate for this position is $19-$28 per hour
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Air Freight
- English Language
- Collection
- Customer Service
- Communication skills
- Custom Regulation
- Billing
- Freight Forwarding
- Airport
- Airlines
- International Logistics
- Stress Management
- Business Etiquette
- Imports
About Company
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA. At Expeditors, we generate highly optimized and customized supply chain solutions for our clients with unified technology systems integrated through a global network of over 350 ... View more
