Market Manager – Toronto-East, ON, Offline Sales and Marketing team

Amazon is guided by four principles: customer obsession rather than competitor focus passion for invention commitment to operational excellence and long-term thinking. Amazon strives to be Earths most customer-centric company Earths best employer and Earths safest place to work. The Devices & Services business is one of the most innovative and fastest growing at Amazon and every day we invent on behalf of our customers partners and communities.
As a part of the Offline Sales and Marketing team you will support a variety of products and services including Echo Ring Fire TV & Streaming Media Players Fire Tablets Kindle eReaders Blink eero and more. Our customers inspire us and theyve been at the heart of how we invent and evolve our products services displays customer experiences and more. You will be the face of Amazon in offline retail accounts for both staff and customers and as a team we strive to provide the best customer experience possible.

As a Market Manager you will own a territory of offline retail stores managing the Amazon in-store experience and merchandising. You serve as the Amazon expert relying heavily on your ability to influence without authority to drive project deliverables. You will execute and manage in-store product transitions and retailer communications while collecting market insights. You will train sales associates and support staff on Amazon Devices & Services positively impacting the customer experience and indirectly impacting sales and advocacy metrics for your territory. You may be asked to participate in overnight travel in order to execute store visits in neighboring market and for team meetings (conferences trainings team building events etc.)

Market Managers are expected to work a standard 40-hour workweek. However flexibility is required as the role demands availability for evening and weekend events particularly during peak seasons. Candidates should be prepared to adapt their schedules to accommodate these additional responsibilities as needed


Key job responsibilities
KEY JOB RESPONSIBILITIES
Use business acumen and critical thinking skills to identify trends drive root cause analyses and resolve issues in store operations across your market
Collect business and market insights from consumers and store associates to influence product feature and channel marketing decisions
Manage weekly travel to a large territory of retailers utilizing sales tools and store profiles to impact sales and brand advocacy
Develop professional relationships with key internal and external stakeholders (e.g. Area Managers Regional Managers General Managers)
Take actions to support increased sales and customer engagement
This role requires 100% local travel within assigned territory. Ability to travel overnight nationally/regionally on select occasions is also necessary
Complete daily in-store reports including digital photos to document visits
Install troubleshoot and maintain Amazon Ring Blink and eero display devices and fixtures in national retail stores including:
oInstalling new product displays and fixtures
oDismantling and removing outdated displays
oAssembling complex merchandising units according to planograms
oEnsuring proper placement of demo units and interactive displays
oArranging products for optimal visibility and customer engagement
oResolving on-site installation challenges
Delegate and influence to drive exceptional results including implementing solutions and providing feedback to store managers regional leaders and corporate stakeholders
Invent simplify and share best practices
Ensure proper implementation and maintenance of Amazons in-store experience and merchandising across retailers within your market
Educate store associates on Amazons portfolio of devices and services in various settings including large-scale events
Provide clear concise and timely communication to internal and external stakeholders
Manage travel and work expenses


A day in the life
Market Managers drive success through strategic influence and relationship building with retail partners. Operating without direct authority they achieve project goals enhance brand presence and elevate the customer experience in retail locations. They build and maintain crucial partnerships with stakeholders across market and district levels while serving as subject matter experts for Amazons entire device portfolio including Amazon Ring eero Blink Fire TV Fire Tablet and Kindle products. Market Managers conduct engaging training sessions to empower retail sales associates with product knowledge and selling strategies while gathering and communicating valuable market insights to inform corporate decision-making and product improvements. They ensure consistent high-quality merchandising and in-store experience across all retail locations through daily store visits to multiple retailers where they manage fixture installations and updates display maintenance inventory management sales training (both individual and group) and collect customer and partner feedback.



About the team
The Amazon Offline Sales & Marketing team is responsible for selling Amazon devices into physical retailers across the United States and Canada and Mexico. Market Managers lead sales and marketing initiatives for Amazon and its branded products in retail locations. They are responsible for the in-store experience to include merchandising display installation fostering relationships training at the store/district level and promoting Amazon and its brands through training interactions. Market Managers are focused on increasing sales of Amazon and its branded products in retail stores and educating store associates and consumers on the value of Amazon device and accessories.

- Can lift up to 49 pounds stand/walk during shifts lasting up to 12 hours and be able to frequently push pull squat bend and reach
- High school or equivalent diploma or Associates degree or above
- 3 years of retail experience
- Possess a mobile phone compatible with iOS or Android operating systems
- Access to reliable transportation to travel between retail locations daily
- Possess a valid drivers license and proof of insurance
- Must be able to work a standard 40-hour workweek and maintain flexibility for evening and weekend events during peak seasons
- Proficiency in basic file management including organizing navigating and maintaining digital files as well as the ability to compress and extras files and folders
- Comfortable with fundamental tools and techniques for constructing and modifying in-store displays in retail settings

- 6 years of relevant work experience in retail sales (preferably consumer electronics) or high-tech products
- Experience managing multiple retail accounts/locations
- Experience and comfort presenting to large audiences
- Exhibit strong attention to detail and organizational skills
- Excellent verbal and written communication skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.