MPA New Customer Care Specialist

New Customer Care Specialist

Full-time USA Sales Location Grayslake IL / Olathe KS

Join our team as a New Customer Care Specialist where youll create meaningful connections with customers uncover sales opportunities and provide ongoing value-added communication that keeps our clients informed and supported.

YOUR ROLE AND RESPONSIBILITIES

• Grow and maintain customers including taking inbound and making outbound calls to a variety of new and existing customers.

• Develop low value new and/or inactive customers.

• Build and foster effective customer relationships and sales opportunities to support meeting required sales objectives.

• Leverage knowledge of sales processes for the material handling industrial parts and/or construction markets to identify customer needs present all appropriate products and services.

• Navigate and research information within company ERP and CRM systems to check product price and availability correspond and enter customer feedback and/or action items.

• Notify customers of all backordered items and provide delivery dates.

• Communicate with customers to gather necessary claim information.

HOW TO SUCCEED

To excel in this sales position candidates should bring a minimum of 2 years of experience in inside sales customer support or a related role with a strong focus on cold calling and lead generation. Successful candidates will:

• Demonstrate expertise in cold calling techniques effectively qualifying leads and acquiring new customers to drive sales growth.

• Have a solid understanding of the material handling and industrial parts industry including key products customer needs suppliers and vendors.

• Exhibit excellent relationship-building skills to engage prospects handle objections and convert leads into loyal customers.

• Show proficiency in leveraging ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) systems to track leads manage pipelines and optimize sales strategies.

BENEFITS

Youll be part of a people-centric culture where your well-being matters. Our comprehensive package offers tuition reimbursement and our incredible dollar for dollar 401(k) match up to 6%. These benefits are available based on the number of hours you work. At our HQ in Olathe KS theres an on-site preschool restaurant and where you can get active or enjoy our regular team get-togethers.

We also offer:

• Hybrid work schedule

• Opportunities for professional development including access to LinkedIn Learning and many in-house/external training courses.

ABOUT TVH

TVH is a global one-stop shop for spare parts and accessories for forklift trucks industrial equipment and agricultural machinery. With over 4600 colleagues worldwide we are a dynamic team where innovation thrives and initiative and entrepreneurship are highly valued.

At TVH people are at the heart of everything we do. Despite our global presence we maintain a family atmosphere that fosters clarity mutual respect kindness and open communication. Our team is down-to-earth approachable and celebrates differences and new ideas creating an environment where everyone feels valued and inspired.

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds and believe our differences make us stronger. Employment decisions are made without regard to race color religion sex sexual orientation gender identity or expression pregnancy national origin age disability genetic information veteran status or any other protected status in accordance with applicable laws.

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