Change Delivery Manager

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.

What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

As a Change Delivery Manager you will play a crucial role in managing and driving change initiatives across multiple lines of business (LOBs) sites and regions. You will work closely with clients teams and leaders to ensure the successful execution of changes while maintaining process alignment and compliance.

Responsibilities:

1. Client Management:

• Confidently interact with clients building strong relationships and understanding their needs and requirements.

• Present to large groups effectively communicate project updates change plans progress outcomes and address any concerns or questions.

• Provide feedback and valuable recommendations to improve processes in executing and communicating changes.

2. People Management:

• Manage teams involved in change delivery providing leadership guidance and support to ensure project success.

• Collaborate with peers and leaders from different regions fostering a collaborative and inclusive work environment.

• Provide guidance support and mentorship to team members ensuring their professional development and success.

3. Process Alignment and Compliance:

• Ensure program execution as one cohesive unit driving process alignment and compliance across all lines of business sites and regions.

• Identify and implement best practices to improve efficiency and effectiveness in change delivery.

• Develop and implement standardized change management methodologies tools and best practices.

• Ensure compliance with regulatory requirements company policies and industry standards.

4. Project Management:

• Support the deployment of changes by overseeing the end-to-end process from planning to execution.

• Coordinate with clients to address any questions clarifications or concerns regarding change initiatives ensuring client satisfaction.

• Stay organized and maintain accurate documentation and reporting on the progress and outcomes of change initiatives.

• Proactively identify and address potential roadblocks or issues implementing efficient solutions to ensure smooth project execution.

Requirements:

• Bachelors degree in a relevant field (e.g. Business Administration Project Management) or equivalent practical experience.

• With at least 2 years of experience in operations project management and/or account management roles.

• Proven experience in client management with the ability to interact confidently with clients and present to large groups.

• Strong people management skills with the ability to lead and motivate teams and collaborate with individuals from diverse backgrounds and regions.

• Excellent time management skills able to effectively prioritize and manage multiple tasks and projects simultaneously.

• Strong analytical and problem-solving abilities with a proactive approach to identifying and addressing potential issues or risks.

• Excellent communication and interpersonal skills with the ability to build relationships influence stakeholders and drive change effectively.

• Experience in driving process alignment and compliance across multiple teams and regions is highly desirable.

• Familiarity with change management methodologies and tools is a plus.

• Flexibility to travel occasionally as needed.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:

Manager