Summary

Job Description

Debt Collection Negotiator

Location:Thorpe Park Leeds Hybridworking.

Opening hours: Monday to Friday 09:00-18:30 and Saturdays 09:00-13:00

Open day: 25/11/2025 (by invite only)

Join us asa Debt Collection Negotiator.
Youll be part of a supportive target-driven team where youll work towards clear goals while delivering great service to our clients. Day to day youll be speaking with customers over the phoneboth inbound and outboundgathering the right information to help create realistic and fair repayment plans. Youll also be negotiating settlements identifying when someone might be in a vulnerable situation and making sure they get the right support. Between calls youll be reviewing and updating account records reaching out to businesses to find the right contacts and verifying company details online. Youll also handle messages and correspondence via email SMS and post including cases involving Debt Management Companies. Its a varied role where attention to detail and following processes really matterbut youll never be on your own.

What we are looking for:

• Excellent communication skills both verbal and written with strong listening and empathy.
• Strong time management and organisational abilities able to prioritise effectively.
• Team player with the ability to collaborate and contribute in a supportive environment.
• Self-motivated and proactive capable of working independently without supervision.
• High attention to detail and accuracy maintaining consistently high work standards.
• Previous experience in debt recovery is preferred but not essential.

Ifyoureexcited about this role butdontmeet every requirement dontworry still apply. Your unique perspective could be just whatwerelooking for.

Whatyoullget:

• A discretionary annual bonusto reward your impact
• 3% flexiblebenefitsthat you can tailor to suit your lifestyle whether thats extra cash more holiday or added health cover.
• Hybrid workingfor the best of both worldscollaboration and focus.
• Free onsite parking saving you time and money.
• Recharge and refreshopportunitieswith 28 days of holiday plus public holidays and theoptionto buy up to five moregiving you more time for what matters most.
• Peace of mindwith life assurance that supports your loved ones no matter what.
• A culture that celebrates you and supports your wellbeingwith recognition awards access to on-site gym facilities and a variety of wellbeing initiatives offered throughout the year to help you stay balancedresilientand feeling your best.
• Encouragement to be your authentic self at workby joining one of our vibrant employee networkslike Rise (Gender) Proud (LGBTQIA) Culture or Spark (Neurodiversity & Disability) - and connect with a community that celebrates and supports you.

So who are we
Were Overdales Legal. Regulated by the SRA were one of the largest providers of specialist debt Litigation services in the UK. Were a proud member of Lowell Group.

Wereon a mission to make credit work better for all.

We buy debt from lots of different companies in all kinds of sectors. We treat people with dignity helping customers pay off their Lowell debt in practical and affordable ways.

According to The Sunday Timeswereone of the best places to work in the UK (wereproud to be on their Best Places to Work list for thesecond yearrunning). Why Because of the people who work here. Warm welcoming and people that make us great.

We celebrate and share success learn from failure embrace change and savour challenge.

Join us and from day oneyoullhave a voice in one of the most dynamic companies in the UK finance sector. Our new colleagues tell us they love the support we give them and the recognition they receive for a job well done. And wherever you are in Lowellyoullbe making a difference to the lives of millions of people going through tough times.

Ready to join us

At Lowellwerecommitted to helping you growboth personally and professionally. We provide the tools support and opportunities you need to shape your career and thrive.

We welcome people from all backgrounds and experiences. Whatever your identity - culture gender sexual orientation religion ethnicity age neurodiversity or disability - ifyourepassionate about making credit work better for everyonewedlove to hear from you. Our strength lies in our people andwereproud to build inclusive teams supported by benefits that help everyone succeed.

Apply todayandstep into a role where every conversation makes a difference.

If you need help with your application or have any questions about the adjustments we can make to support you during the recruitment process please contact a member of the Lowell Talent Teamwhollbe more than happy to support you.

#HYBRID