IS Helpdesk Technician

AT LIFENET HEALTH YOU ARE THE ADVANTAGE

Every day YOU help us to save lives restore health and bring hope to patients and families around the world. At LifeNet Health we cultivate growth innovation and collaboration where your contributions drive solutions that benefit humanity.

Together we are united by a mission greater than ourselves a purpose rooted in healing.

ABOUT THIS JOB
Location: Virginia Beach VA (on-site)

Department: Information Systems

Schedule: 8:15 a.m. 5:00 p.m. (ET) Monday Friday Overtime and On-Call as needed

Clinical Status: Non-Clinical

HOW YOULL MAKE AN IMPACT
The IS Helpdesk Technician provides ongoing technical support for office-based remote and field users. Receives and responds to issues via the helpdesk ticketing system. Also provides support for the deployment and troubleshooting of desktop laptop mobile device operating systems and applications supported by the IS team.

Your work will have purpose every single day contributing directly to life-changing outcomes.

WHAT YOULL DO

• Answers incoming help desk calls for assistance from users experiencing problems with hardware software networking and other computer-related and telecommunication technologies.
• Logs and tracks records in the service management system maintaining a history of records and related support documentation.
• Interviews users to collect information and leads users through diagnostic procedures to determine source of error.
• Prioritizes customers requests to ensure that inquiries are resolved appropriately and applies the escalation process when necessary.
• Prioritizes incidents recognition research isolation resolution and follow-up for routine user problems referring more complex problems to appropriate staff.
• Coordinates and performs hands-on fixes at the desktop level including installing and upgrading software installing hardware and configuring systems and applications.
• Performs user account management activities including creation and termination of user accounts in Active Directory and other systems.
• Generates various reports and files departmental documents as required.
• Coordinates with vendors regarding software and hardware support issues.

WHAT YOULL BRING
Minimum Requirements:

• High school diploma or GED and two (2) years of Help Desk or Technical Support experience OR
• Associates degree or vocational training and one (1) year of Help Desk or Technical Support experience.

Preferred Experience/Skills/Certifications:

• Associates degree in Information Systems Computer Science or a related field or vocational training (to include two years towards Bachelors degree).
• Two (2) years of Help Desk or Technical Support experience with an Associates degree in Information Systems Computer Science or a related field.
  

Key Knowledge Skills & Abilities:

• Proficiency in Microsoft Office: PowerPoint Excel Word Outlook Microsoft Suite.
• Working Knowledge of Relevant Systems: Diagnostic and management utilities including but not limited to Active Directory Microsoft Endpoint Configuration Manager and Pc Imaging.
• Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.
• Attention to Detail: Ability to perform tasks thoroughly and with care; checks work to ensure high degree of accuracy/ completeness and early/ on-time delivery.

WHY JOIN LIFENET HEALTH

When you join LifeNet Health youre not just taking a job youre joining a mission-driven community dedicated to making a global impact through regenerative medicine. Youll be part of a workplace that values authenticity collaboration and the drive to make a difference.

We recognize that great work happens when people feel supported. Thats why our total rewards package is designed to help you thrive both professionally and personally.

Heres how we support YOU:

• Affordable Medical Dental and Vision Coverage- Comprehensive care that wont break the bank.
• Profit Sharing Plan- Share in the success you help create.
• 403(b) Retirement Plan- Invest in your future with confidence.
• Paid Parental Leave- 6 weeks to bond with your newest family member.
• Corporate Sponsored Events- Celebrate milestones and build connections.
• Generous Paid Time Off- Because balance matters:
  • 18 vacation days (based on position tenure and state laws)
  • 9 sick days (subject to local and state regulations)
  • 9 holidays (7 standard 2 floating)
• Flexible Work Program- For approved roles how and where you perform best.
• Tuition reimbursement- We invest in your growth and education.
• Career & Leadership Development- Expand your impact and potential.
• Wellness Program- Prioritize your health with holistic resources.
• Employee Assistance Program (EAP)- Support for you and your household.
• Incredible teammates- Collaborate with passionate dedicated professionals.
  

Note: All benefits are subject to eligibility requirements and may be modified at any time with or without notice unless otherwise required by law. This job posting does not constitute an employment contract and does not alter the at-will nature of employment at LifeNet Health.

COMPENSATION

Salary Range: $22.40 to $29.87 hourly

Final compensation will be based on factors such as geographic location qualifications and prior relevant experience. The pay range for this position is $22.40 hourly (entry level qualifications) to $29.87 hourly (experienced in this role). Actual compensation may be higher based on the successful candidates knowledge and relevant experience.

EQUAL OPPORTUNITY EMPLOYER

LifeNet Health is an equal opportunity employer. We consider all qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other legally protected status.

As part of our commitment to safety we maintain a drug-free workplace and conduct pre-employment substance abuse screening.