Customer Service Professional
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Job Location:
Champaign, IL - USA
Yearly Salary:
$ 36000 - 40000
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Litania Sports Group
Job Description
Title: Customer Service Representative
Department: Customer Service
Reports to: Customer Service Manager
Supervises: N/A
FLSA status: non-exempt hourly
Job Summary
Ambassador of high-quality athletic facility equipment to oversee the relationships of the company with its most important clients. Responsible for obtaining and maintaining long term key customer by comprehending their requirements. Most communication is primarily by telephone and e-mail assisting to place orders or resolve questions with brands sold under the Litania Sports Group umbrella. This position is in a FAST-PACED office. Answer up to 15 calls per hour while also doing data entry.
Qualifications
- Minimum three-year experience in sales or customer service preferably for a manufacturer
- Ability to multitask and manage more than one client account
- Excellent verbal and written communication skills in English
- Ability in problem-solving and negotiation
- Ability to prioritize and complete multiple projects in a fast-paced environment
- Confident and positive customer-centric attitude
- Assertive analytical and a quick learner
- Detailed-oriented and extremely organized self-starter
- Ability to pass a drug screen and work in a drug-free environment
Primary responsibilities
- Acquire a thorough understanding of key customer needs and requirements.
- Serve as the link of communication between key customers and internal teams.
- Respond promptly and resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Confer with key customers by telephone and e-mail in order to provide information about products and services to take orders or create accounts or to obtain details of issues
- Enter purchase orders; provide pricing and program information record details of inquiries issues and comments as well as actions taken.
- Assist with customer and dealer training and sales presentations
Marginal responsibilities
Other duties as assigned
Psychological Considerations
Must be able to work well with others as a team member
Must be able to work with employees at all levels of the company
Must be able to maintain an approachable demeanor even in stressful situations
Environmental Considerations
Work activity is indoors in a controlled environment
Heavy telephone interaction with customers
Long periods of sitting at a computer terminal using a keyboard are required
Occasional walks through manufacturing area include exposure to temperature extremes
Occasional customer visits and associated travel (<10%).
Cognitive Considerations
Must be willing and able to expand knowledge base
Physiological Considerations
Standard office work sitting at a computer terminal and using a keyboard and telephone headset
Litania Sports Group promotes a team environment. The statements above are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Salary
Salary Range $36000-$40000/year
Full-time; Non-Exempt Hourly;Onsite Position
Quarterly bonus eligible
Benefits
All full-time employees are eligible for health dental vision STD LTD Basic Life voluntary life and 401(k) match up to 6%
Required Experience:
Unclear Seniority
Key Skills
- Bidding
- Apprentice
- Bricklayer
- Airport
- Jni
- Airlines
About Company
Litania Sports Group is an American design, sales, and manufacturer of sports equipment used in worldwide championship sporting events for legendary brands Gill Athletics and Porter Athletic. Join our team and Build The Best.
