Product Support Engineer

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

Teledyne Controls is seeking a Product Support Engineer to join our this role you will serve as a subject matter expert for assigned products within our suite providing comprehensive technical support to customers and internal stakeholders. From onboarding and training to troubleshooting and documentation youll be the go-to resource for ensuring optimal product performance and customer satisfaction.

Youll also act as the internal customer voice during engineering design reviews translating field feedback into actionable insights to enhance the user experience.

Key Responsibilities

• Plan and execute on-site equipment installations ensuring compliance with testing protocols and operational readiness.
• Train customers on equipment usage and maintenance procedures fostering confidence and self-sufficiency.
• Deliver engaging technical presentations that showcase deep product knowledge.
• Provide advanced troubleshooting and technical assistance to engineers technicians and customers.
• Lead resolution efforts for complex technical challenges with a proactive and collaborative approach.
• Respond promptly to customer inquiries via phone and email during standard business hours.
• Travel domestically (1520%) and internationally (1015%) for installations training and industry events.
• Develop and maintain technical documentation including Service Bulletins User Guides and Component Maintenance Manuals (CMMs).
• Support the Repair Facility by offering guidance on returned products and repair processes.
• Verify customer entitlements under active Support License Agreements and escalate discrepancies to Customer Administration.
• Demonstrate a solid understanding of electronic systems and avionics principles.
• Remain available outside normal hours for urgent customer needs AOG calls or critical deadlines.

Qualifications

• Bachelors degree in Science Technology Engineering Math or Aeronautical discipline.
• 13 years of relevant experience or equivalent combination of education and training.
• Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook).
• Experience using CRM helpdesk tools to manage and resolve technical cases.
• Familiarity with programming languages such as Microsoft SQL Java JavaScript C# C or Python is highly desirable.
• Must be a US Person (US Citizens US Nationals lawful permanent residents asylees or refugees).

Preferred Skills & Experience

• Background in Avionics Aviation or Aerospace specifications processes and materials.
• Experience with cloud-based CRM platforms (Salesforce Oracle SAP Microsoft CRM).
• Working knowledge of Teledyne software tools: DFDAU FDIMU AGS AirFASE GBAT.
• Ability to interpret electronic schematics bills of materials and engineering drawings.
• Understanding of industry standards such as ARINC.

Salary Range:

Pay Transparency

The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including but not limited to location education/training work experience key skills and type of position.

Teledyne conducts background checks on qualified applicants who receive a conditional offer of employment in accordance with applicable laws regulations and ordinances. Background checks may include but are not limited to education verification employment history and verification criminal convictions Motor Vehicle Report (MVR & driving history) reference check credit checks/credit history and drug testing. All qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

Teledyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic or non-merit based factor made unlawful by federal state or local laws.