Senior Director of Site OperationsGeneral Manager, Fulfillment

Job Summary:
Reporting directly to the VP of Operations this position must aim to maximize iHerbs growth and profitability focused on local site operations leadership as well as domestic and international 3PL partnerships. This role will lead and manage multiple locations which could include multiple cities states and management includes implementing potentially profitable short- and long-term initiatives and processes to optimize workflow including the submission review and approval of plans to control budget spending labor efficiency material efficiency workflow efficiencies and new areas of technology and customer service efficiency. This position also collaborates with other company
departments and segments of management to establish and execute responsibilities.

Job Expectations:

• Setting goals and developing strategies (define objectives for their area align them with the overall company vision and create plans to achieve them.) Conduct regular meetings with operations leadership to ensure priorities are clear and coordination is good.
• Budgeting and resource allocation (create and maintain budgets allocate resources effectively and identify cost-saving opportunities) to support strategic business goals.
• Innovation and process improvement (constantly seek ways to improve efficiency productivity and overall performance).
• Recruiting hiring and training (oversee the hiring process train new employees and invest in their professional development).
• Motivating and leading (create a positive work environment inspire employees and delegate tasks effectively).
• Performance management (regularly evaluate employee performance provide feedback and address any issues).
• Overseeing day-to-day operations (ensure everything runs smoothly address bottlenecks and make quick decisions to resolve problems). Establish process improvement initiatives.
• Maintaining quality standards (set and enforce quality standards to ensure products or services meet expectations).
• Compliance with regulations (stay up-to-date on relevant regulations and ensure the organization adheres to them).
• Reporting and analysis (regularly gather data analyze performance and report findings to upper management).
• Building relationships (collaborate with different departments external stakeholders and clients to achieve success).
• Problem-solving and decision-making (adept at tackling complex challenges and making sound decisions under pressure).
• Facilitate resolution of issues between departments
• Take charge in high-priority crises
• Demonstrate successful execution of business strategies for company products and services
• Guide development of organization through high growth as well as stable growth phases
• Direct and participate in acquisition and growth/expansion activities to support overall business objectives and plans
• Participate in capital market development including participation in road shows bank meetings analyst meetings and more
• Manages all network level process/system improvement projects. Works closely with counterparts at each site to ensure clean implementation.

The duties and responsibilities described above may provide only a partial description of this position. This is not an exhaustive list of all aspects of the job. Other duties and responsibilities not outlined in this document may be added as necessary or desirable with or without notice.

Knowledge Skills and Abilities:
Required:

• Excellent interpersonal communications public speaking and presentation skills
• Solid working knowledge of e-Commerce operations budgeting customer service IT business development and strategic planning
• Ability to generate respect and trust from peer groups support staff and external constituencies
• Ability to lead plan and manage change
• Must be able to travel up to 50% of the time
• Strong grasp of business strategy and ability to prioritize opportunities
• Demonstrated success in managing and developing direct reports
• Critical thinker strong at problem solving
• Excellent process improvement capability
• Intellectually savvy ability to translate conceptual ideas and concepts to practical use

Equipment Knowledge:

• Knowledge of Microsoft Word Excel and PowerPoint required

Experience Requirements:

• Generally requires a minimum of fifteen (15) years B2C e-Commerce senior operations management experience.
• Demonstrated success leading in a multi-site environment

Education Requirements:
Bachelors Degree in Business Management or related field preferred or a combination of education and equivalent work experience.

Judgment/Reasoning Ability: Able to identify troubleshoot and resolve problems quickly using sound judgment poise and diplomacy. Ability to use judgment and reasoning skills and determine when to escalate issues as required in a timely manner.
Physical Demands: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. While performing the duties of this job the Team Member is regularly required to talk and hear. The Team Member is frequently required to sit walk climb stairs use hands and fingers bend stoop and reach with hands and arms. Reaching above shoulder heights below the waist or lifting as required to file documents or store materials throughout the work day. The Team Member may occasionally lift or move office products and supplies up to 60 pounds. Proper lifting techniques required. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential functions.
Work Environment: The noise in the work environment is usually moderate. Other factors are:

Hectic fast-paced with multi-level distractions
Professional yet casual work environment
Office / Warehouse environment
Ability to work extended hours as required

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party (Agency) candidates. If you are an Agency please send any requests to be considered as a supplier in our Vendor Management System to . Do not contact iHerb employees directly. If requested to work on a role any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earths best-curated selection of health and wellness products at the best possible value delivered with the most convenient experience.

Were the worlds largest eCommerce platform dedicated to vitamins minerals and supplements and other health and wellness products. For more than 25 years weve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items we ship over 50000 products from over 1800 brands direct to our customers in 180 countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer Empower Our People Be Entrepreneurial & Pivot Quickly
Embrace Diversity & Inclusion Strive for Simplicity

iHerb Benefits
At iHerb we are dedicated to offering programs designed to help our employees and their families stay healthy live well and plan for their financial future. Built on a strong foundation our programs provide options and upgrades with flexibility protection and security in mind. For the comprehensive benefitslist visit our international team members you may be eligible forbenefitsdepending on the country where you are Acquisition Partner/local HR representative will go over thebenefitsyou are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.